Client Experience Coordinator
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Job Location:
Claremont, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
POSITION SUMMARY: The Client Experience Coordinator is responsible for the daily facilitation of our white glove experience. The CEC is a forward thinker who observes all possible intricacies in operating that contribute to fostering an exceptional visit for our clients. You have a strong passion for skin care and looks forward to working within a fast-paced team environment. You should be ready to take initiative keep projects organized meet deadlines and work collaboratively with coworkers.
ESSENTIAL FUNCTIONS:
- Ensure a high level of customer experience and satisfaction
- Manage appointment scheduling
- Build a trusting relationship with clients
- Maintain clean and visually presentable retail & back of house area
- Provide clients professional expertise in treatments and services
- Propose innovative ideas to the workforce
- Assist Esthetician staff as needed
- Facilitate inventory controls of retail products and office supplies
- Take ownership of interactions with each client to ensure a positive experience
- Maintains attentiveness to usage of day to day items and ensures stocked and prepared at all times (coffee toilet paper paper towels stirrers etc.).
PREFERRED/DESIRED QUALIFICATIONS
- Provide exceptional customer service
- Ability to multitask without losing sight of client experience
- Experience in an elevated retail environment
- Self-motivated leadership skills and business orientated
- Strong organizational skills monitor entire Boutique
- Open-minded to learn and grow daily
- Operate business software
- Proactive decision making
- Effective written and verbal communication skills
- Bring your unique talent into the workplace
- High energy creative initiator
- Available to work flexible shifts or weekends (as needed)
Benefits
- Product Sales Incentives
- Generous PTO & Paid Holidays
- Treatment & Product Discounts
- Free Services
- Wellness Discounts
- & More!
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
