Systems Analyst 5-Support

Key Responsibilities

Strategic Customer Engagement

Establish executive-level technical relationships with key customer stakeholders (CIO/CTO/Enterprise Architects).

Provide advisory leadership for mission-critical Oracle database environments.

Drive strategic roadmap discussions aligned with customer business objectives.

Lead high-impact transformation programs including consolidation cloud migration and modernization.

Enterprise Architecture & Governance

Define enterprise-wide database architecture standards.

Architect HA/DR frameworks across multi-DC and hybrid/cloud deployments.

Provide technical governance for performance availability and security compliance.

Review and approve complex database designs across engagements.

Mission-Critical Escalation Leadership

Own resolution of high-severity (Sev1) escalations.

Lead cross-functional war-room coordination.

Deliver executive-level root cause analysis and prevention strategy.

Drive systemic improvements to avoid recurrence.

Innovation & Automation Leadership

Promote automation-first DBA strategy.

Define standardized provisioning patching and DR automation frameworks.

Champion DevOps and Infrastructure-as-Code principles within database services.

Organizational & Practice Development

Mentor Senior SMEs and contribute to capability development within CSS.

Develop reusable methodologies service offerings and best practices.

Contribute to thought leadership initiatives and internal knowledge frameworks.

Support pre-sales and solution design for strategic opportunities.

15 years of deep Oracle Database experience in enterprise environments.

Advanced expertise in:

Oracle RAC & ASM

Data Guard / Active Data Guard / FSFO

Oracle GoldenGate

Exadata & Engineered Systems

Multitenant architecture

Backup & recovery strategies

Performance & scalability engineering

Strong experience in large-scale mission-critical environments (BFSI preferred).

Proven ability to influence architecture decisions at enterprise level.

The Principal SME (IC5) serves as a trusted advisor to customer leadership and will acts as a technical authority across multiple engagements. You will Be responsible for shaping database strategy resilience frameworks modernization initiatives and enterprise performance optimization for large-scale Oracle environments.

Career Level - IC5