Senior Cisco Voice Engineer
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Role Requirements
Required Technical Skills
Cisco Collaboration Suite: CUCM Unity UCCX CER
Cisco IOS Voice Gateway configuration (SIP/MGCP/H.323)
PSTN Technologies: POTS ISDN PRI SIP Trunks
Protocols: SIP SCCP MGCP H.323 RTP
Session Border Controllers (SBCs)
Microsoft Teams Voice & Direct Routing
VTC Room Technologies: Cisco Webex Room Kits MS Teams Rooms Zoom Rooms Poly/Logitech devices
Video Platform Admin Tools: Webex Control Hub Teams Admin Center Zoom Dashboard
Basic Networking: TCP/IP QoS DNS DHCP VLANs
Reporting Tools: Microsoft Office Suite (Word Excel PowerPoint) Project Visio
Preferred Qualifications
CCIE Collaboration (strongly preferred)
CCNA Collaboration or CCNA Routing & Switching
Microsoft Teams Voice or AVIXA CTS certification
Experience with SS7 signaling and protocol stacks
Familiarity with video monitoring tools like Vyopta IR Collaborate or Appspace
Key Responsibilities
Key Responsibilities
Voice & Collaboration (Core)
Design configure and maintain Cisco Unified Communications solutions including: CUCM CUC CER UCCX Voice Gateways (MGCP/SIP/H.323) Cisco IOS voice configurations.
Manage and troubleshoot PSTN access including: POTS E1 T1 ISDN PRI SIP trunks.
Configure and maintain Session Border Controllers (SBCs).
Integrate and support Microsoft Teams Voice including Direct Routing and SBC connectivity.
Collaborate with ISPs and telecom vendors for deployment upgrades and troubleshooting.
VTC (Video Teleconferencing) & Telepresence
Deploy support and optimize Video Conferencing Rooms (VTC) and Telepresence systems.
Configure and troubleshoot video collaboration platforms including: Microsoft Teams Rooms (MTR) Cisco Webex / Webex Calling Zoom Rooms Google Meet Hardware.
Oversee interoperability and integration between platforms.
Ensure video solutions are scalable secure and high-performance.
Manage monitoring and alerting tools for VTC rooms (hardware status call quality usage reports).
General Duties
Participate in project planning and implementation for unified communications.
Troubleshoot escalated incidents across voice and video systems.
Maintain detailed documentation (call flows architecture diagrams SOPs).
Provide Tier 3 support and mentor junior engineers.
Participate in a rotational on-call support schedule.
Required Experience:
Senior IC
Key Skills
- EIGRP
- VOIP
- VMware
- Avaya
- BGP
- LAN
- OSPF
- QoS
- Project Planning
- Scripting
- Unity
- Troubleshooting
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