Primary Care Centre Assistant (PCCA) Part-time, Out of Hours, Up to 17.15hr

As a result of continued growthHealthHero are seeking to recruit a Primary Care Centre Assistant (PCCA) to undertake driving receptionist and base duties to support the delivery of Integrated Urgent Care services across Shropshire Telford & Wrekin on a part-time permanent basis.

Our shift patterns vary and include weekday evenings weekends and a commitment to work some overnight sessions (23.00-08.00). Please note that shift patterns and rota flexibility can be discussed at the application stage.

About the role:

As an Primary Care Centre Assistant (PCCA) you will be required to undertake a dual role ofdriving and receptionwork to support the efficient operation of Integrated Urgent Care services across the Shropshire Telford & Wrekin locality.

We operate a 24/7 365 days a year service on a rolling 4-week rota pattern to be agreed following a successful interview providing care to our service users. The role will involve non-clinical support to clinicians and patients who use the NHS 111 and GP Out of Hours service.

A degree of flexibility will be required and there may be the occasional opportunity to work outside of your contracted hours to facilitate the smooth operational running of the service.

Our Urgent Care service operates across Shropshire with operational bases in Telford Shrewsbury Bridgnorth Ludlow and Whitchurch. If successful your rota may include a variety of the below hours:

• Monday Friday 18:15/18:30 23:00 (Evenings)
• Monday Friday 23:00 08:00 (Overnights)
• Saturday - Monday 08:00 08:00 (Encompassing AM/PM/Evening or Overnight Shifts)

*Please note that overnight working will be required as part of this role and will make up part of the required working rota*

Your key duties will include:

Driving

• Driving Clinicians to the patients home in a safe and legal manner adhering to current driving regulations.
• Perform basic vehicle checks at the beginning and end of shifts ensuring they are roadworthy fuelled and fully equipped.
• Accurate recording of all medications and consumables used while on shift.

Base

• To be the first point of contact for the patient or carer/relative in our designated Treatment Centres.
• Supporting Clinicians while you are on shift.
• Communicating with patients both in person and via the telephone (comfort & welfare checks).
• Ensure the Treatment Centre is kept clean and tidy.

Medication and Stock Management:

• Using a variety of computer systems to accurately maintain stock levels of medication and consumables.
• Replenishing car stock at the end of your shift.
• Understand stock rotation and expiry dates on weekly delivery of medications and consumables

Full Training will be provided

The Urgent Care Assistant role is varied in nature. The successful candidate will expected to undertake duties ranging from sitting at a reception desk and/or in a car for long periods of time to carrying weighted emergency equipment and undertaking CPR on the floor if necessary. Please note that candidates will be required to undertake a drivers medical if successful at interview.

About you

As someone who iswell organized hardworking and personable you will bejoining an established team of close-knit and hardworking colleagues who make a real difference and play a key role supporting the Integrated Urgent Care service.

You will be required to:

• Confidently interact with patients relatives and carers.
• Demonstrate compassion and respect.
• Possess excellent attention to detail.
• Have strong administration skills.
• Be personable engaging and reassuring.
• Work confidently under pressure and act professionally in emergency or sometimes stressful situations.

Please note a full UK Driving License (with no more than 6 registered penalty points) is essential for this role and you should possess a good level of driving experience.

About us

Our Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Shropshire Telford and Wrekin locality.

HealthHerois Europes largest digital clinic servinghealthcare institutionsand patientsacross France Germany UK and Ireland. We cover 30 million lives workwith3000clinicians and conductover4 million whole health needs from preventative care to chronic disease management. Digital where it should be human whereitcountsweresimplifying healthcareandimproving lives.

Why us

Our values guide us every day westrive to Simplify Own Aspire and Respect (SOAR) andwererewardedwhen we do.

We value time therefore we have some suggestions to help you better understand Health Hero Integrated Care Clinical Services and to familiarise yourself with our Quality Account.

What we offer:

• A competitive rate of pay with evening and weekend enhancements of up to 17.15/hr (dependent on shift times)
• Discretionary staff bonus scheme.
• Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays.
• Company Pension Scheme.
• Simply Health cash plan membership.
• Life Assurance.
• Free staff parking.

Apply:

If you would like to make a difference and think this is the role for you we would love to hear from you.

Should you have any questions or wish to arrange an informal conversation to discuss the role in greater detail please contact our Recruitment Team in the first instance at

Closing Date: Monday 9th March 2026 (5pm)

Working bases: Telford/ Shrewsbury/ Bridgnorth/ Ludlow/ Whitchurch

Additional information

*Please note that the successful applicant will need an Enhanced DBS which be applied for by us upon confirmation of appointment.

**We reserve the right to close this job in the event we receive a sufficient number of applications.

***Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.

Equality Inclusivity and Diversity

In line with our commitment to Equality Inclusivity and Diversity we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such we welcome diverse applications from candidates irrespective of age disability gender reassignment marriage and civil partnership pregnancy and maternity race (including colour nationality ethnic and national origin) religion or belief sex or sexual orientation.

We are a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process please let us know by contacting us on

Safeguarding

Please seeherefor information relating to our commitment to safeguarding as a provider of healthcare.

Required Experience:

Junior IC