Customer Success (mfd)
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Your mission
- Manage the entire post-sales lifecycle: onboarding adoption retention and expansion
- Continuously improve CS processes playbooks and tooling
- Act as primary point of contact for key accounts and build long-term customer relationships
- Monitor customer health scores and proactively identify risks and opportunities
- Collaborate with CS Engineers and Support to resolve complex product or technical topics
- Track CS KPIs and share insights with Product Tech and Sales to drive product improvements
- Support self-service formats such as our knowledge base and customer learning portal
- Take ownership of operational excellence in the CS function and drive efficiency at scale
Your profile
- Based in Germany
- Proven experience driving onboarding retention and renewals across multiple accounts
- Familiarity with Rocketlane Zendesk or similar CS/Support tools
- Strong operational mindset structured analytical and hands-on
- First experience mentoring or coordinating small project teams (leadership potential)
- Excellent communication and stakeholder management skills in English (German a plus)
- A proactive customer-first mindset and passion for building scalable processes
Why us
- 100% remote work and full flexibility over your schedule
- A transparent trust-based culture in an international SaaS scale-up
- Modern tools data-driven processes and fast decision-making
- 23 offsites and workshops per year for strategy connection and team spirit
- High level of autonomy and clear development paths
- The opportunity to actively shape a fast-growing SaaS company
- Steep learning curve in customer success onboarding software processes & content creation
- Close collaboration with our Customer Success and Product teams
- Flexible working hours
About us
Boardwise was founded in 2019 within Axel Springer with the mission to digitize and simplify boardroom operations. What began as an internal project has since evolved into a fast-growing independent SaaS company led by an experienced founding team with a strong background in startups and enterprise software.
We help leadership teams and board offices of large organisations manage meetings and decision-making more efficiently securely and transparently. Our enterprise-grade solution is trusted by major organisations including more than 30% of DAX-listed companies such as BAYER VW Financial Services and ProSiebenSat.1.
At Boardwise were not just building software were redefining how high-level decisions are made in modern organisations. As a remote-first company with an international team we offer real ownership fast learning curves and the opportunity to make an impact in a meaningful space.
We help leadership teams and board offices of large organisations manage meetings and decision-making more efficiently securely and transparently. Our enterprise-grade solution is trusted by major organisations including more than 30% of DAX-listed companies such as BAYER VW Financial Services and ProSiebenSat.1.
At Boardwise were not just building software were redefining how high-level decisions are made in modern organisations. As a remote-first company with an international team we offer real ownership fast learning curves and the opportunity to make an impact in a meaningful space.
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About Company
Boardwise was founded in 2019 within Axel Springer with the mission to digitize and simplify boardroom operations. What began as an internal project has since evolved into a fast-growing independent SaaS company led by an experienced founding team with a strong background in startups ... View more
