CRM

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

Experience-Led Engagement Strategy
Proactive Milestone Tracking: Instead of waiting for a complaint build triggers for
Feedback as Dialogue
Post-Purchase Delight
Community & Advocacy Building working with marketing team to actively build
a community at local level / regional level
Behavioral Psychology: Understanding what motivates a customer to engage
beyond a discount.
Copywriting & Brand Voice: Collaborate with marketing team for local / regional
level content
Analytical Empathy: Looking at data points (time spent on site social likes) to
measure Happiness rather than just Conversion.
Sentiment Recovery: Tracking if a customers Sentiment Score (NPS)
improves in subsequent interactions after a complaint was resolved.
Retention Strategy: Work with leaders and collaborate with teams on to
execute the annual retention roadmap to meet revenue targets from existing
customers.
Customer Journey Mapping: Design automated flows for the entire lifecycle:
Welcome Series Abandoned Cart Post-Purchase Win-back and Loyalty/VIP
tiers.
Loyalty Programs: Collaborate to execute brand loyalty or referral programs.
Data Analysis: Monitor key metrics (Churn Rate Repeat Rate Revenue per
User)

Job Description: Experience-Led Engagement Strategy Proactive Milestone Tracking: Instead of waiting for a complaint build triggers for Feedback as Dialogue Post-Purchase Delight Community & Advocacy Building working with marketing team to actively build a community at local level...