SACM Consultant with EnglishGerman

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like where youll be supported and inspired by a collaborative community of colleagues around the world and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable more inclusive world.

YOUR TASKS

• Conduct consultancy work including SACM processes reviews service maturity assessments health checks Service Improvement Plans (SIPs) and transformation projects
• Build customer relationships by delivering at client expectations on assigned deliverables proactively identifying add on work and assisting in identifying cross sales leads
• Carry out discovery process by gathering customers business requirements and/or assessing the maturity of the IT organization and the level of business
• Translate customers business requirements into IT delivery including IT principles
• Oversee specific work / tasks or process streams including ensuring ITIL aligned processes procedures and work instructions are produced to required standard and are trained upon

YOUR PROFILE

• Proficiency in IT Asset Management Lifecycle and Configuration Management processes and efficiency in adoptions (tool agnostic and client oriented)
• Awareness of technologies and good practices that support AMDB (HAM and SAM) and/or CMDB (incl. CSDM) solutions integrations including auto-discovery tooling
• Understanding of functionalities of at least one ITSM CMDB solution (ServiceNow BMC Remedy etc.) and ability to explain and recommend platform capabilities/structures to maximize value of delivered service
• Strong planning and analytical skills to evaluate the criticality of information/data collected from multiple sources reconcile conflicts decompose high-level information into details (MS Excel Project Visio skills as a plus)
• Presentation and workshops facilitation skills ability to provide training to clients and internal team members
• Willingness to work with new technologies and to acquire new skills e.g. Now Platform latest modules and plugins ServiceNow Discovery Agile Development SCCM Blazent JIRA
• Excellent command of the English language and experience in communication across all levels of an IT organization at the most senior level

Nice to have:

• Experience with ServiceNow products/features like (not limited to) Discovery Service Mapping CI Class Manager CMDB Health IRE De-duplication Reporting Permission Modelling
• ServiceNow micro certifications CSA or CIS certificates
• Hands-on experience in deployment configuration or administration of the ServiceNow platform familiarity with system automations table topology and integration architecture
• Familiarity with Service Integration ecosystem specifics

WHAT YOULL LOVE ABOUT WORKING HERE

• Well-being culture: medical care with Medicover private life insurance and Medicover sport card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast Lets talk about wellbeing which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g. GenAI Excel Business Analysis Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform Pluralsight TED Talks Coursera and Udemy Business materials and trainings.
• Enjoy hybrid working model that fits your life - after completing onboarding connect work from a modern office with ergonomic work from home thanks to home office package (including laptop monitor and chair). Ask your recruiter about the details.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccesssupportedby a transparent performance management policy.

GET TO KNOW US

Capgemini is committed to diversity and inclusion ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance not personal characteristics striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better Check ourInstagram @capgeminiplor visit ourFacebookprofileCapgemini Polska. You can also find us onTikTok!@capgeminipl.

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise Capgemini is trusted by its clients to address the entire breadth of their business needs from strategy and design to operations fueled by the fast evolving and innovative world of cloud data AI connectivity software digital engineering and platforms.

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