Description of Duties
Leads and/or participates in project teams for system work efforts to enterprise systems. Gathers information from user departments to determine how to best support the needs of end users.
Configures and maintains enterprise systems and software to support end users and Commission business processes. Identifies and corrects configuration issues to restore solutions and ensure proper operation.
Develops and maintains Business Process Procedures (BPPs) and other documentation.
Aids end users by troubleshooting analyzing and resolving concerns regarding enterprise systems solutions and processes.
Participates and/or assists in training of end users regarding their specific systems and processes.
Develops maintains executes and validates test scripts and the testing process. Coordinates with other business units to accomplish successful implementation of changes.
Conducts reviews and comparisons of current business processes with the best practices to determine where business processes or system changes are necessary.
Monitors business systems and business processes to identify and recommend opportunities for process improvement.
Reviews changes to legislation contracts regulations business operational procedures or systems that may impact the Commission. Determines what changes may be necessary to incorporate within enterprise systems.
Utilizes various software and/or technology tools to perform job duties.
Performs related duties as assigned.
Perform all duties related to the application development life cycle including but not limited to determining requirements coding/building unit testing and implementation.