Infrastructure Engineer

Richardson, TX - USA

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Oracle Virtual environment management Certificate management Cisco voice on prem and cloud

Infrastructure Engineer The Mac and Mobile Engineer role serves as frontline technical and application support for all employees supports all functions and components of the application and hardware infrastructure and provides application function modification support research and training with a focus on customer service.

What you will be doing:

Provide expertise and support in a macOS iOS iPadOS TVOS Android Windows Server and Active Directory environment

Manage a Jamf Pro Windows server environment evolving to a possible cloud environment

Manage macOS setup and deployment for new employees using standard hardware and thin imaging/zero-touch techniques

Administer device policy and configurations using Jamf Pro and/or Microsoft Intune

Support applications such as Microsoft Office 365 Teams Adobe Creative Cloud Cisco AnyConnect Cisco Jabber Cisco Webex NoMAD/Jamf Connect and Zoom

Serve as an escalation point of contact for customers seeking technical assistance over the phone in person or via a remote support application

Take ownership of assigned incidents and follow through to satisfactory outcome for the customer

Communicate technical information effectively to non-technical employees

In the event of an outage assists with the execution of disaster recovery plan

Communicate and problem-solve daily with teammates clients vendors and other stakeholders

Other skills related to building a career in information technology

Qualifications

The education and experience were looking for:

Bachelors degree in information systems computer science or a related study or equivalent working experience

A minimum of five years experience working in a desktop support role supporting macOS iOS/iPadOS Android TVOS and Office 365 and Adobe applications

A minimum of three years of experience with maintaining and evolving a Jamf Pro environment (on-premise and Jamf Cloud)

At minimum a baseline understanding of Microsoft Intune Certification with Apple Jamf or equivalent is a plus

Experience working with Venafi or other certificate management components as related to macOS management

Experience working within a strict security framework (CIS or similar) and deploying security agents to endpoints

Experience moving an organization from administrative privilege to standard user rights

Experience operating within a ticketing system to track incidents and status of assigned tasks; ServiceNow experience is a plus

Experience performing test and production changes within a change management framework at a medium to large enterprise

What skills you should have:

In-depth technical knowledge of macOS and Jamf Pro

Passionate in providing excellent customer service with a commitment to quality

Outstanding verbal and written communication skills Detail-oriented mindset while consistently focusing on the big picture

Good business judgment and strong analytical and problem-solving skills

Strong collaboration and teamwork skills and ability to communicate effectively with technical and management level professionals

This position may require participation in an on-call rotation for after-hours support

This position may require overnight travel within the United States up to 25%

Ability to show ownership of your work take on challenges and acknowledge growth opportunities and demonstrate patience when learning new processes

Courtesy respect and thoughtfulness in teaming with colleagues and other stakeholders

HCSC Specifics: Device hardening for onshore and offshore uses case with a focus on the iOS/iPadOS development use case

1. Implementing Jamf Connect with AzureAD integration (using ADFS) for multifactor authentication and the right knowledge to work with Information Security and Active Directory teams to get this across the finish line

2. Removal of administrative rights from the environment

3. Acceleration of zero-touch provisioning and enrollment customization

4. Managed AppleIDs with Apple Business Manager

5. Integration of Microsoft Intune for conditional access policies6. Possible migration to Jamf Cloud from current on-premises Windows Server 2016 environment

Required Qualification(s)

Oracle Virtual environment management Certificate management Cisco voice on prem and cloud

Preferred Qualification(s)

Contact Center voice support

Oracle Virtual environment management Certificate management Cisco voice on prem and cloud Infrastructure Engineer The Mac and Mobile Engineer role serves as frontline technical and application support for all employees supports all functions and components of the application and hardware infrastru...