L2 Applications Engineer

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

L2 Applications Engineer Where Strategy Meets Travel Technology.

Are you a natural problem solver who thrives on digging deep finding root causes and keeping platforms running at peak performance Do you enjoy being the technical expert teams rely on when things get complex

At FCM we combine cutting-edge technology with a people-centric mindset to transform our clients travel programmes. Globally & locally connected fun & energetic flexible and a little unconventional; thats our FCM way!

If youre passionate about service stability technical integrity and continuous improvement this role is for you.

About the Opportunity

As an L2 Applications Engineer you will ensure service stability and solution integrity across FCM platforms by resolving complex incidents managing advanced customer configurations and driving root cause improvements throughout the post-implementation lifecycle.

Acting as the technical escalation layer between Level 1 frontline support and Level 3 engineering or vendor teams you will own investigation deep-dive diagnostics and Level 2 configuration support including policies profiles workflows integrations and platform settings.

Working closely with Implementation Product and Operations youll play a critical role in reducing repeat issues strengthening knowledge maturity and driving continuous improvement across the customer lifecycle.

What You Will Do

Investigate and resolve escalated Level 2 incidents and complex service requests within SLAs including detailed analysis of logs system behaviour integrations and configurations
Provide Level 2 support for customer configuration across FCM platforms (policies profiles approval workflows content integrations) ensuring changes align with solution design and change control processes
Perform thorough root cause analysis for recurring or high-impact issues and implement preventative improvements
Manage major incidents and escalations with clear impact assessment structured stakeholder communication and coordination with Level 3 Product and external vendors
Create and maintain knowledge articles troubleshooting guides and configuration standards while enabling Level 1 teams through structured knowledge sharing
Partner with Implementation Product and Operations to support post-go-live stability release readiness and continuous improvement initiatives
Contribute to strengthening operational resilience reducing repeat incidents and improving overall platform performance

Who Were Looking For

3 years experience in technical support application support or operations engineering
Experience troubleshooting SaaS platform or travel technology environments preferred
Strong diagnostic and analytical problem-solving skills
Experience working with ticketing systems and knowledge bases
Understanding of the travel ecosystem is advantageous
IT diploma/degree or equivalent practical experience
Structured thinker with strong ownership mindset and ability to manage multiple priorities
Clear communicator who can translate technical findings into business impact

Our FCM Difference

We are fiercely proud of our company culture. Our employees are difference makers and here you will find:

We are an inclusive bunch and encourage you to come as you are. Enjoy the freedom to be brilliantly yourself
Work life Balance: We believe in No Leave No Life so have your own travel adventures with paid annual leave and access travel industry perks
Celebrate wins at legendary Buzz Nights and our top performers attend our mind blowing annual Global Gathering event
Brightness of Future - Advance your career locally or globally

At FCM were unconventional always flexible and globally connected. Come as you are dream outrageously big and help us transform the world of business travel.

If youre ready to be the technical backbone that keeps our platforms stable scalable and continuously improving your next challenge starts here. Apply now!

Required Experience:

L2 Applications Engineer Where Strategy Meets Travel Technology.Are you a natural problem solver who thrives on digging deep finding root causes and keeping platforms running at peak performance Do you enjoy being the technical expert teams rely on when things get complexAt FCM we combine cutting-e...