Manager II, Field Sales Engineering Enterprise, Canada

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara we are helping improve the safety efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP these industries are the infrastructure of our planet including agriculture construction field services transportation and manufacturing and we are excited to help digitally transform their operations at scale.

Working at Samsara means youll help define the future of physical operations and be on a team thats shaping an exciting array of product solutions including Video-Based Safety Vehicle Telematics Apps and Driver Workflows and Equipment Monitoring. As part of a recently public company youll have the autonomy and support to make an impact as we build for the long term.

About the role:

Samsara is seeking an experienced and results-driven Sales Engineering Manager to focus on our Field Enterprise business. You should have experience managing and ideally growing a dispersed sales engineering team in a high-performance environment. Our Sales Engineering team is full of problem solvers and tinkerers who are not afraid to get their hands dirty (literally) and play a critical role in demonstrating and communicating the value of Samsaras platform with our largest customers. As a leader within the Sales Engineering division you will lead and manage a team of Sales Engineers while also contributing to the enhancement and scaling of our Sales Engineering motion. This role requires a blend of strategic thinking strong leadership and a passion for creating solutions that provide real world value to our customers.

This is a remote position open to candidates residing in Canada located in the EST time zones. This position requires travel up to 50% of the time and proximity to an international airport. Relocation assistance will not be provided for this role.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impacthelping to keep the lights on get food into grocery stores and most importantly ensure workers return home safely.
• You have innate curiosity in how businesses work: One day youll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and havent been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsaras high-performance culture means youll be surrounded by the best and challenged to go farther than you have before.
• You are a team player: At Samsara sales is a team sport. We help each other out by sharing best practices and focus on winning as a team.

In this role you will:

• Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices
• Hire develop and lead an inclusive engaged and high performing Sales Engineering team
• Manage individual and team performance ensuring our partnership with sales product support and customer success teams are productive and efficient
• Work with Regional Sales Managers on account planning strategy and sales call activity
• Manage escalations (product issues feature requests etc.) in a pre-sales environment
• Participate in customer / prospect calls as a trusted advisor
• Partner with other Sales Engineering leaders to improve the overall Sales Engineering organization at Samsara

Minimum requirements for the role:

• Bachelors of Science degree from a 4 year accredited university
• 5 years of professional experience in hands on engineering pre-sales customer success or customer/product support capacity
• 3 years of sales engineering management experience
• Experience with Software Product sales; Infrastructure SaaS
• Knowledge in one or more of these areas of expertise: IoT Networking / Security SaaS Cloud Technologies or Physical Security
• Strong technical and business acumen
• Excellent communication customer service and interpersonal skills
• Ability to partner with a broad coalition of stakeholders ranging from sales product marketing support customer success and from individual contributors to executive team members across the organization
• Demonstrated leadership creativity and problem solving abilities
• Excellent presentation and organizational skills
• Ability to work in a fast paced dynamic environment
• Ability to travel as needed

An ideal candidate also has:

• Bachelors of Science degree or advanced education in Electrical Engineering Computer Science Mechanical Engineering Industrial Engineering or related discipline
• Hobbyist interest in working with things driven by electronic systems (car audio installation/classic car restoration home automation building things with raspberry pi arduino etc.)