Housekeeping Lead

Waterfront hotel seeks housekeeping lead in Idaho.

About Us

Nature lover Outdoor enthusiast Yet you want career opportunities and all the conveniences of a city

Join our team at the Templins Hotel and Marinain Post Falls Idaho.

Youll enjoy:

Opportunities for career growth.Managed by Avenue5 Residential the property offers premier benefits and development.

Tranquil beauty and outdoor activities.On the banks of the Spokane River this property offers breathtaking views. Youll also have easy access to hiking fishing and boating. Marina and private beach on-site.

A dynamic work environment.Templins Hotel and Marina will soon undergo extensive renovations and expansion. The result An exceptional environment for our guests and team.

Meeting new people.Our guests come from around the world for a peaceful getaway. As you interact with them youll hear their stories and make new friends.

Easy driving to airports and attractions.Just 15 miles to Coeur dAlene Airport. Less than an hour to Spokane International Airport or Silverwood Theme Park.

Summary of Responsibilities:

The housekeeping lead works within the department to supervise the housekeeping and laundry operations to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business addition to ensuring the cleanliness of the hotel the executive housekeeper is responsible for maintaining a neat and organized housekeeping and laundry area for the security of the hotel linen and supplies inventory.

Primary Responsibilities and Objectives:

Focus on guest and associate satisfaction as well as expense control and product quality

Knowledge of property cleaning techniques and chemical handling requirements and use of equipment

Direct development and performance of staff: follow up with corrections when needed

Maintain confidentiality of guest and associates information and pertinent hotel data

Work well under the pressure of organizing and attaining production schedules and timelines

Prepare and administer timely performance evaluations according to hotel standards

Maintain complete knowledge of correct maintenance and use of equipment

Maintain complete knowledge of and comply with all departmental divisional and hotel policies procedures and manuals

Anticipates guests needs and responds promptly to guests requests

Always maintain positive guest relations

Resolve guest complaints ensuring guest satisfaction

Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately

Monitor and maintain cleanliness sanitation and organization of assigned work areas

Review the daily activities such as purchases meetings appointments VIPS/Special Guests and Catering activities

Ensure that staff reports to work as scheduled and properly document any late or absent associates

Inspect grooming and attire of staff; rectify any deficiencies

Monitor staff performance and ensure all procedures are completed according to department standards; rectify deficiencies with respective personnel

Complete work orders for maintenance repairs and submit them to engineering. Contact engineering directly for urgent repairs

Foster and promote a cooperative working climate maximizing productivity and associate morale

Interview and hire new personnel according to hotel policies and standards

Education and Experience:

High school diploma or GED preferred

Three to five years experience in a similar position in an upscale hotel

Previous guest relations training and experience required

Skills and Requirements:

Excellent written and verbal communication skills

Ability to communicate in English both verbally and written

Perform job functions with attention to detail speed and accuracy

Uphold and exemplify Avenue5 standards

Work cohesively with co-workers as part of a team

Understand guests needs

Required to complete and successfully pass the Avenue5 Fair Housing Diversity and Inclusion Training within the first 30 days of employment

Scheduling:

Required to maintain a regular schedule which may require working outside of business hours weekends and non-traditional holidays

May be required to be on-call and aid during times of high demand

Environment:

Exposure to an environment typically found in a hotel or restaurant

Exposure to hot cold wet humid or windy conditions

Physical Requirements:

Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform the jobs essential functions. These functions include but are not limited to:

Ability to lift push and pull up to 50 pounds

Must be able to remain stationary move around reach and position oneself as needed for extended periods of time

Ability to communicate and express or exchange ideas with others as well as those activities in which they must convey detailed or important instructions to other workers accurately loudly or quickly

Ability to compare copy coordinate synthesize negotiate communicate and instruct

Ability to tolerate stressful situations

Ability to work under minimal to moderate supervision

This job description is not an all-inclusive list of functions and tasks. Over the length of employment these functions and tasks may change.

Diversity:

Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex age national origin protected veteran status disability status sexual orientation gender identity or expression marital status genetic information or any other characteristic protected by law.