Technical Service Delivery Leads (DayNight Shift)
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Job Location:
Mandaluyong - Philippines
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Description
Requirements
Benefits
We are looking for hands-on Technical Service Delivery Leads (day/night) to support our fast-paced PC and console games QA operations in Manila. This role is ideal for a senior technical professional who excels in deep troubleshooting client focused service delivery and operational leadership.
Responsibilities:
- Act as the lead escalation engineer diagnosing and resolving complex network WAN infrastructure and build delivery/deployment issues.
- Oversee IT service delivery for QA operations ensuring reliable build delivery site to-site connectivity client application support and helpdesk workflow management.
- Work directly with project teams clients and QA leadership to understand requirements and deliver effective technical solutions.
- Drive incident and problem resolution while maintaining high service quality and SLA performance.
- Manage asset lifecycle processes and support deployment readiness for new projects and expansions.
- Partner with InfoSec and facilities teams to ensure compliance and operational stability.
- Deputize for the IT Manager stepping in to lead operations and decision-making when required.
Requirements
- 10 years in IT operations infrastructure or technical support roles.
- Strong hands-on expertise in networking servers virtualization identity management (AD/Azure AD) and Windows/macOS endpoints.
- Experience supporting operationally intensive environmentspreferably QA production or similar.
- Excellent communication skills with the ability to translate technical issues for non technical teams and clients.
- Familiarity with ITIL practices ticketing systems SLA reporting and incident management.
- ITIL Foundation or technical certifications (networking/security/infrastructure) are a plus.
Benefits
- Paid Time Offs
- HMO plus 1 dependent
- Fun and friendly working environment.
Key Skills
- Electrical Engineering
- Clinical Research
- Corporate Sales
- Key Account
- AutoCAD Drafting
About Company
We are a unique outsource partner with over 20 years experience providing award-winning QA Testing, Localization and Player Support services to entertain providers across the planet.
