Product Delivery Specialist Loyalty

Product Delivery Specialist - LoyaltyAbout NRTAt NRT we build more than solutions: we build up each is a worldwide leader in future-ready FinTech and Information Technology designed to elevate and enhance the enterprise gaming industry. Our next-generation solutions encompass every aspect of the modern integrated resort including secure payment systems AML compliance and reporting tools credit information and electronic marker services to intelligent and engaging table game platforms dynamic financial and marketing kiosks and our customizable digital gamification and mobile experiences. NRT has acquired JOINGO a revolutionary resort app engagement platform dedicated to unifying guest experiences offering a seamless experience from booking to checkout through App Builder with more than 100 third-party integrations unmatched in the industry. Our strategic partnerships have resulted in the industrys most convenient reliable and secure omnichannel payment ecosystem. Our collective solutions are used by casinos race and sports operators lotteries banks and retailers globally to dazzle their dedicated to building a better future for all including environmental initiatives designed to reduce our carbon footprint. Some of our actionable initiatives include utilizing green energy digitizing our internal processes and implementing our unique cashless believes in the value of connection and community. We believe that our diversity in skills and background makes us a unique and formidable culture. Additionally we believe in encouraging the growth of individual development and recognize that our success depends on developing each other. We know that to be the innovative FinTech leader we are its all hands on deck. NRT knows that to stand firm we need to stand innovative products and success allow us to reward you with competitive salaries paid time off individual growth plans community sharing collaboration Health Benefits (including medical vision dental EAP etc) and more. NRT has metrics designed to get you to where you want to be in your career and we are your biggest advocate for professional development. We provide training product knowledge demos tiered-lever skill building development workshops teambuilding exercises webinars collaboration and more. Joining NRT is more than a job: its an opportunity to grow and learn more about who we are and what we do visit our website at to the VP Marketing Technology Solutions the Product Delivery Specialist - Loyaltys primary mandate is to manage all customer initiatives the incumbents focus will be customer account management for the Joingo Gifts Competencies Communication Teamwork and Collaboration Initiative Customer Focus Problem Solving Conflict Management Time Management Relationship Building Interpersonal SkillsResponsibilities Work with external third party providers to grow our partnership and work on new features and functionalities to our clients in gift programs. Review operator documentation with Sales and verify contract deliverables and translate to Joingo Gifts Product and Service delivery plans Initiate plan execute monitor & control and close new Gift Service delivery and additions to existing installations at client sites Gift Service Delivery scheduling including resource requirements allocation and responsibilities Own overall relationship with assigned clients which includes increasing adoption expanding use cases ensuring retention and satisfaction Build and maintain successful customer relationships and communications through meetings presentations teleconferences between customer and NRT and provide day-to-day support Work with the Product Deployment Marketing team and Clients to assist with cooperative promotions and / or gifting offers as well as evaluation and communication of the results Initiate plan execute monitor & control and close new product delivery and additions to existing installations at client sites Maintain analysis of gifting programs for clients Assist with order tracking invoices and returns of gifts from client gift programs Track and manage the resolution of outstanding issues or requirements Administer and manage onboarding forms for all new customers. Follow up on issues by engaging appropriate internal departments. Support development of specific plans to ensure revenue growth and quota. Other duties and responsibilities as required by the VP Marketing Technology Solutions or their designateQualifications Proven experience in account/relationship management business development or client-facing role A proven track record of successful project implementation in a software or systems environment; international implementation experience considered an asset Experience in working with multi-geographical customers providing timely support remotely and in-person. Ability to manage multiple client accounts and projects simultaneously in a deadline-oriented environment Proven experience in project management area. Technical background preferred. Polished professional image and excellent oral written and interpersonal communication skills a must. This position interacts with clients face-to-face and via phone/Internet on a regular basis. The ideal candidate will be experienced and comfortable speaking with large groups and C-level executives Detail oriented and analytical Excellent organization written and verbal communication and presentation skills Previous experience working with technology products mobile digital products online marketing or content management experience preferred Previous experience in marketing casino operations or equivalent is an asset Accredited education in Business Administration / Business Marketing / or similar fields (or equivalent experience) in business related discipline is required Proficient in Microsoft Office Word Excel and PowerPoint Ability to travel is requiredThis is an existing vacancy. The base salary range for this role listed is based on market indicators to determine compensation and an offer will consider various factors including experience qualifications skills and training. Our comprehensive and competitive benefits package includes medical dental and vision insurance for employees and their family paid time off and a variety of other is an equal opportunity employer and does not use AI within its hiring process in most a case where AI is utilized to assess a candidate during the process an advanced notice will be provided. It is NRTs policy to recruit and select applicants for employment solely on the basis of their qualifications with emphasis on selecting the best-qualified person for the job. NRT does not discriminate against applicants based on race color religion sex sexual orientation national origin or disability or any other status or condition protected by applicable law. NRT welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection would like to thank all applicants for applying but only those applicants best suited for the position will be contacted.