CRM System Architect

The Position

OPSWAT is seeking a talented experienced and innovative Solution Architect who has worked with multiple CRMs in the past (Salesforce HubSpot NetSuite SugarCRM Dynamics365 etc.) to design implement and improve our current application tech stack. As the CRM/GTM Systems Architect youll be the key leader designing and managing our entire Go-to-Market technology stack and will work closely with Product Operations Revenue Operations SalesOperationsMarketing Operations CX Operations.

Your goal is to help make applications better integrated streamline and reduce the number ofredundant SaaS solutions and recommend an in-house development wheresensible.

What You Will be Doing

• Collaborate with Marketing Pre Sales Sales Product Finance and CX on the design of our quote to cash process (DealHub/Sugar Serve) interfacing with our NetSuite for billings.
• Own the vision and roadmap for CPQ(DealHub)to reduce time spent per quote and increase sales satisfaction withquoting. Collaborate with Product Operations on the setup of new SKU / Pricing for product launch processes.
• Own the integration design between CRM system and ourin-house builtCustomer Portal(My OPSWAT)mainly forCX modules (cases professional services academy)
• Own the solution design& project implementation planningof data flow between SugarCRMDealHub and all GTM systems including but not limited to:ZoomInfo SalesLoft CognismHubSpotLinkSquaresJIRACaptivateIQ NetSuite andourDataMaster(Fabric Lakehouse).
• Collaborate with our Digital Transformation team to propose design and implement more AI featuresfor GTM systems (AI Chatbot AI Summary Panel AI Customer/Prospect Ranking Case Solution recommendation etc.)
• Collaborate with our Enterprise Data team to design data pipelines to both feed Data Master and receive supplementary data from it.
• OwnCRM systemsandboxesand make sure they are refreshed on a regular basis
• Design CRM access controlfollowing principle of least privilege (PoLP).
• Work with our Cybersecurity & Compliance team to answer audit questions customer security questionnairessecurity review data retention & backup policy.
• Perform system monitoring troubleshooting and performance optimization to ensure stability and UX performance.
• Ensure properdocumentationarchitectural diagrams are updated on Confluence.
• Research recommend &participatein new solution evaluation & vendor engagementto make sure new toolscan be used globally do not overlap with an existing tool and can integrate with the rest of our systems.

What We Need from You

Technical Expertise

• 8 years of experience as aSolution ArchitectSystems Architect orGTM/RevOpsSystems Leadsupporting enterprise-grade quote-to-cash environments.
• Hands-on experience designing and integratingmultiple CRM platforms(e.g. Salesforce HubSpot NetSuite SugarCRM Dynamics 365).
• StrongproficiencywithCPQ systems; ideallyDealHub including workflow design quoting configuration approval routing and SKU/pricing architecture.
• Demonstrated ability tointegrateand manage complex integrations across GTM systems including:
• Marketing automation (HubSpot or similar)
• Sales engagement platforms (SalesLoft Outreach Cognism)
• Data enrichment tools (ZoomInfoClearbit)
• Contract/CLM tools (LinkSquares)
• Finance / ERP systems (NetSuite)
• Ticketing & product systems (JIRA)
• Experience architectingdata flows APIs ETL/ELT pipelines and system interoperability using iPaaS middleware or custom development.

Architecture & Process Leadership

• Deep understanding ofquote-to-cash subscription lifecycle management order management and billing workflows.
• Proven ability to evaluate SaaS tools reduce redundancy and drive consolidation toward a more rationalized tech stack.
• Experience owning system roadmaps architectural diagrams and strategic planning for GTM technology.
• Strong capability inaccess control design security best practices and implementingprincipleof least privilege (PoLP).
• Familiarity withdata lakes /lakehouses(e.g. FabricDatabricksBigQuery)
• Ability to work with Digital Transformation teams to design and implementAI-powered GTM features(chatbot summarization ranking models recommendations).
• Experience withsystem monitoring troubleshooting performance optimization and sandbox management.

Cross-Functional Collaboration

• Excellent communication andstakeholder-managementskills across Marketing Sales ProductRevOps Finance CX and Compliance.
• Experience supporting audits security questionnaires and collaborating with Cybersecurity/Compliance teams.
• Strong documentation habitsmaintainingsystem diagrams integration maps and SOPs in Confluence or similar tools.

It Would Be Nice If You Had

• Prior experience withSugarCRM DealHub NetSuitespecifically.
• Hands-on skills withAzure ecosystem particularlyMicrosoft Fabric.
• Experience introducingAI/ML solutionsinto GTM motion (e.g. customer scoring forecasting models).
• Knowledge ofiPaaS toolslikeWorkato BoomiCeligo or MuleSoft.
• Background implementingRevOpsor GTM analytics attribution modeling or data governance practices.
• Experience incybersecuritySaaS or other high-compliance industries.
• Ability to build light internal tools or microservices (Python serverless functions).
• Certifications such as:
  
  • CRM Architect / Admin / Developer
  • NetSuite Administrator orSuiteFoundation
  • DealHubSpecialist
  • AWS/Azure Architect
  • IT Service Management(ITSM)
• Experience running RFPs vendor evaluations and global tool rollouts.
• Prior leadership experience mentoring Systems orRevOpsengineers.

Required Experience:

Staff IC