UX Designer, Vice President
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Job Location:
Columbus, NE - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description: Vice President Experience Design Employee Experience Design Team
Shape the future of user experience with strategic design initiatives that blend business needs and user insights.
As a Vice President Experience Design in the Employee Experience Design team you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert collaborate with cross-functional teams guide and mentor junior designers and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly enhancing the overall customer experience.
As an Experience Design Vice President within JPMCs Employee Experience Design teama dedicated group of UX designers and researchers supporting employee-facing product teamsyou will lead a cross-functional effort to improve the Help & Support experience for 300000 employees this senior design role you will drive end-to-end experience enhancements from Discovery (creative briefs journey mapping service blueprints) through Concepting (wireframes prototypes) Design and Launch working across an ecosystem that includes both SaaS vendor solutions and JPMC-specific platforms. You will frequently take point on clarifying problem statements and objectives while coaching and mentoring junior team members through the creation of high-quality UX deliverables.
Job responsibilities
- Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
- Diagram service flows and product features design wireframes and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
- Drive the adoption of inclusive design practices and accessibility guidelines mentor junior designers and foster a culture of diversity and inclusion
- Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
- Analyze market trends gather feedback from user research and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
Required qualifications capabilities and skills
- 5 years of experience or equivalent expertise in user experience design or similar roles
- Demonstrated ability to create visual representations of user journeys such as storyboarding wireframes and prototypes
- Demonstrated experience in inclusive design and accessibility guidelines with the ability to incorporate diverse perspectives and abilities into design solutions
- Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience including the development of transformational innovation strategies and the creation of north star representations to drive customer-centric decision-making
- Advanced technical literacy including an advanced understanding of client-side technologies APIs microservices and the components of the technology stack as well as their impact on user experience
Preferred qualifications capabilities and skills
- Design leadership or managerial experience
- Experience with Service Design techniques (user journey mapping service blueprinting)
- Experience with Usability Testing and Heuristic Analysis
Required Experience:
Exec
Key Skills
- Change Management
- Financial Services
- Growing Experience
- Managed Care
- Management Experience
- Analysis Skills
- Senior Leadership
- Performance Management
- Process Management
- Leadership Experience
- negotiation
- Analytics
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
