Customer Success Specialist (Prime Team)
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Success Specialist (Prime Team)
$60K - $70K Full time Hybrid / In-Office (101/Cave Creek)
Are you someone who genuinely enjoys building relationships solving problems and becoming the voice clients look forward to hearing from eBacon is looking for a technical support specialist for our Prime General Contractors client base. Our Prime clients are complex high-touch accounts and they need a point of contact who understands the nuances of prevailing wage compliance knows the payroll software inside and out and can manage a full client portfolio without dropping the ball.
Whether youre guiding a brand-new account through implementation untangling a tricky prevailing wage question or just making sure nothing falls through the cracks you stay calm stay organized and stay focused on the outcome.
Key Responsibilities:
Who are we
eBacon is a financial technology software company located in Phoenix Arizona. We create a lot of innovative financial solutions for the business world with a focus on certified payroll and fringe benefit management for the construction industry. Our development team is in-house so were always creating cool new things to get the job done. We have won awards for customer service and for being one of the top companies to work for in Arizona for several years and counting.
We also have excellent benefits including competitive pay plenty of PTO health care 401K matching and fun employee outings. The work we do is serious and we work hard and take great pride in the help we give our clients but we also dont take ourselves too seriously. I mean we do have a bacon strip mascot
$60K - $70K Full time Hybrid / In-Office (101/Cave Creek)
Are you someone who genuinely enjoys building relationships solving problems and becoming the voice clients look forward to hearing from eBacon is looking for a technical support specialist for our Prime General Contractors client base. Our Prime clients are complex high-touch accounts and they need a point of contact who understands the nuances of prevailing wage compliance knows the payroll software inside and out and can manage a full client portfolio without dropping the ball.
Whether youre guiding a brand-new account through implementation untangling a tricky prevailing wage question or just making sure nothing falls through the cracks you stay calm stay organized and stay focused on the outcome.
Key Responsibilities:
- Facilitate requirements gathering and solution configuration to meet customer business needs lead trainings for account administrators and users and provide high-level support for account administrators.
- Provide ongoing training and guidance to help users navigate complex compliance regulations and utilize the software effectively.
- Ensure customer satisfaction and retention maintain comprehensive customer documentation perform account analysis and reporting and help manage contract deliverables.
- Be the primary point of contact for customer administrators and build trusted-advisor relationships with all key stakeholders.
- Manage assigned projects both internal and external facing using traditional and Agile management approaches.
- Maintain current functional knowledge of the software platform. As issues are identified create monitor status and test cases.
- 2 years relevant technical support experience with web based software applications.
- 2 years of Davis-Bacon or other Prevailing Wage compliance experience- highly prioritized.
- Excellent verbal and written communication skills for explaining complex technical concepts.
- Strong time management abilities for balancing multiple client priorities.
- Experience creating concise technical documentation that enhances user success.
- Advanced Excel Skills (VLOOKUP XLOOKUP Pivot Tables)
- SQL would be amazing but we can teach you!
Who are we
eBacon is a financial technology software company located in Phoenix Arizona. We create a lot of innovative financial solutions for the business world with a focus on certified payroll and fringe benefit management for the construction industry. Our development team is in-house so were always creating cool new things to get the job done. We have won awards for customer service and for being one of the top companies to work for in Arizona for several years and counting.
We also have excellent benefits including competitive pay plenty of PTO health care 401K matching and fun employee outings. The work we do is serious and we work hard and take great pride in the help we give our clients but we also dont take ourselves too seriously. I mean we do have a bacon strip mascot
Required Experience:
Manager
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
A service that manages certified payroll & Davis Bacon compliance in one easy software. Mobile time tracking, fringe management, payroll, reporting and more!
