Technical Support Manager (mfd)
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Why voize Because were more than just a job!
At voize we believe the greatest gift to frontline workers is time - time to care connect and be present. Today that time is lost to admin work that pulls nurses away from what matters most: people.
Were changing that by building the AI companion that frees nurses from admin giving them back up to 30% of time. We dont replace humans - we support and amplify their impact. Today 1100 care facilities trust voize and over 75000 nurses rely on our AI companion to ease their daily workload.
Our mission is backed with a $50M Series A funding led by Balderton Capital with support from HV Capital Y Combinator and other leading VCs.
As a fast-growing team we combine first-in-class technology with meaningful social impact. And now were looking for you to join us on this mission!
Your Mission: Drive adoption & create long-term success!
As a Technical Support Manager at voize youll tackle complex tech puzzles turning challenges into aha! moments for our customers. Youll lead integrations smooth out system hiccups and keep our platform running like magic. Every day brings new problems to solve ideas to test and opportunities to make a real impact in healthcare tech.
Your Daily Business No two days are alike
Lead and coordinate technical implementations and escalations across customer environments and internal teams
Own and optimize system integrations across Windows and Linux environments
Troubleshoot multi-layered issues spanning systems networks browsers and interfaces ensuring timely resolution and clear communication
Drive infrastructure scaling initiatives (e.g. user growth environment migrations performance optimization)
Ensure thorough technical documentation handoffs and post-incident reviews to strengthen team knowledge and prevent recurrence
Identify recurring technical challenges and proactively collaborate with Product and Engineering on long-term solutions
Your Skillset What you bring to the table
Expert in Windows/Linux admin networking and integrations (firewalls APIs routing MDMs).
Hands-on with Docker virtualization web servers and load balancing.
Sharp troubleshooter across infrastructure APIs and complex multi-layered systems.
Strong communicator who turns technical detail into clear actionable insights.
Proactive ownership-driven team player who documents mentors and solves before issues escalate.
Fluent in German (C2) to be able to explain complex issues to our clients effectively with good English skills for internal communications
Our Success Mindset How we work at voize
Resilience is one of your strengths you see challenges as opportunities not obstacles
Iterative working suits you you test learn and improve constantly instead of waiting for perfection
You value open communication and constructive feedback and contribute to a positive team culture
Growing together what you can expect at voize
We are a fast-growing startup that means you will tackle challenges grow quickly and make a real impact giving healthcare professionals more time for real patient care
We foster an open collaborative culture with regular team events whether you work from our Berlin office or remotely from Germany
Become a co-creator of our success with stock options
Generous perks: 30 vacation days plus your birthday off Germany Transport Ticket Urban Sports Club regular company off-sites and access to learning platforms such as Blinkist and Audible
You decide when you work best that means flexible working hours and a good hybrid set-up
Ready to talk Apply now!
We look forward to your application and cant wait to meet you no matter who you are or what background you have!
Required Experience:
Manager
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Mit voize können Pflegekräfte Dokumentation frei am Smartphone einsprechen. voize generiert automatisch strukturierte Dokumentationseinträge.
