Assoc Tech GFO (English language)

What success looks like in this role:

Role: Customer Support Associate (English language)

Key Responsibilities

• Who we are:

Unisys is a global information technology company that builds high-performance security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government Financial Services and Commercial markets. For more information visit .

• Our Vision: Enhancing peoples lives through secure reliable advanced technology.
• Our Core Beliefs:
• Curiosity: We embrace the unknown and continuous learning.
• Creativity: We look past routine ways of doing things.
• Client-Centricity: Our clients success is our success.
• Integrity: We act ethically and honestly.
  

Position Overview:

• Gains familiarity with Global Field Operations concepts procedures and methodologies.
• With guidance performs routine Global Field Operations duties including:
  o Receiving and responding to client and Field Engineering members requests
  o Creating validating and tracking service tickets within Unisys Dispatch Field Force Management system / tools
  o Booking client appointments
• Outbound and inbound call handling
  o Access service arrangement
  o Coordinating of essential parts
  o Maintaining call center and
  o Monitoring service level agreements (SLAs) and
  o Communicating with cross-functional teams to ensure a fluid and cohesive process.
• Learns and complies with Global Field Operations practices and policies.
• Learns Global Field Operations enhances levels of client satisfaction.
• Assists with special projects as assigned.

#LI-MG2

You will be successful in this role if you have:

Key Qualifications:

Minimum Eligibility: Applicant should have a Bachelors degree

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age blood type caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at . US job seekers can find more information about Unisys EEO commitment here.