Collections Associate

The Collections Analyst will assist in managing day-to-day collections operations for firm partners and will establish and maintain a system of monitoring and encouraging cash receipts. This involves getting all billing admins and Billing Attorneys to focus on collections to include follow- up. 

Location: Remote 

Shift: Mon-Fri 9am - 6pm 

Job duties

(* denotes an essential function)

• *Responsible for monitoring and collection of outstanding invoices through direct contact and follow-up with each partner and client as assigned and pursuant to firm policy to ensure timely remittance.

• *Generate and/or revise monthly client reminder statements as outlined pursuant to firm policy and departmental procedures.

• *Provide reports reflecting accounts receivable analyses DSO potential and existing bad debt reserves agreed upon metrics and key performance indicators based on established frequency or as requested.

• *Provide budgeting forecasting and ad hoc reporting specific to client needs including                     participating in meetings with firm management.

• *Work closely with senior management and report on daily activities to resolve issues before they impact collections results.

• *Create estimates of projected collections and adhere to client deadlines; provide rolling updates regularly throughout the month.

• *Prepare documents for write-off of accounts receivable adhering to the firms approval policy.

• *Assist in transitioning matters handled by departing attorneys to other attorneys of the Firm; determine which matters are inactive to facilitate matters to be closed where appropriate; work with the departed attorney to collect open invoices. 

• *Research and monitor unapplied payments.

• *Monitor payment arrangements to ensure compliance with payment terms.

• Develop strong working relationships with assigned Partners to provide best in class customer service support for all related client collection needs.

• Identify problems or issues in processes and implement solutions bringing bottom line results.

• Meet or exceed all assigned deadlines.

• The daily make-up of tasks for this position may vary depending on the client or departments needs.

Working conditions

• Position operates at sites with maximum of 24/7 operations.  Individual shift requirements will vary by site.

• Ability to work overtime as needed.

• Work is performed in a professional work environment and/or work from home setting.

• Business casual and/or professional attire required.

Qualifications :

• Associate Degree or advanced degree preferred with concentration in Business Accounting or Finance. Commensurate experience may be considered in lieu of education based upon candidates overall employment history

• 2 or more years hands-on collections experience preferably in a law firm environment or professional services industry

• Ability to provide high level of customer service in a fast-paced environment

• Ability to handle a high volume of tasks maintaining attention to detail and prioritizing as necessary                                                       

• Ability to keep up with a fast-paced environment with keen insight in prioritizing to achieve firm collections targets and goals

• Excellent organizational interpersonal and communication skills and ability to work with all levels of personnel within the firm including Managers Directors and Chiefs

• Advance proficiency with pivot tables and ability to analyze numbers within complex spreadsheets

• Excellent time and task management skills

• ARCS Star Collect Aderant Elite or Legal Billing System experience preferred

• Must be resourceful in developing alternative solutions and meeting deadlines in a real time fast paced environment

Supervision

• Number and title(s) of direct reports (if any): N/A

• Received: Financial Support Service Manager Financial Support Services Supervisor Account Manager or Account Supervisor

Job relationships 

• Internal: This position works closely with the Financial Support Services team 

External: Clients (client facing) 

Additional Information :

The salary range for this role at the noted RRD location is $ $20 - $22/hour. Starting pay decisions
are determined based on multiple factors including but not limited to relevant education qualifications
skills experience certifications proficiency performance shift location and other business
needs. Typically roles follow step progressions to a target rate or set increments over time. Depending on
the role in addition to the hourly rate of pay the total compensation package may also include overtime shift differential call-in and/or stand-by pay. RRDs benefit offerings include
medical dental and vision coverage paid time off disability insurance 401(k) with company match life
insurance and other voluntary supplemental insurance coverages plus parental leave adoption
assistance tuition assistance and employer/partner discounts.

LI-0925

#LI-Remote 

#WLOH 

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer including disability/veterans

Remote Work :

Yes

Employment Type :

Full-time