Manager, Customer Success

Manager Customer SuccessAbout NRTAt NRT we build more than solutions: we build up each is a worldwide leader in future-ready FinTech and Information Technology designed to elevate and enhance the enterprise gaming industry. Our next-generation solutions encompass every aspect of the modern integrated resort including secure payment systems AML compliance and reporting tools credit information and electronic marker services to intelligent and engaging table game platforms dynamic financial and marketing kiosks and our completely customizable digital gamification and mobile experiences. NRT has acquired JOINGO a revolutionary resort app engagement platform dedicated to unifying guest experiences offering a seamless experience from booking to checkout through App Builder which has more than 100 third-party integrations which are unmatched in the strategic partnerships have resulted in the most convenient reliable and secure omni-channel payment ecosystem in the industry. Our collective solutions are used by casinos race and sports operators lotteries banks and retailers-- globally-- to dazzle their believe in the value of connection and community. Our diversity in skills and background make us a unique and formidable culture. We encourage the growth of individual development and recognize that our success depends on developing each other. To stand firm is to stand combined innovation and success is rewarded through competitive salaries paid time off individual growth plans community sharing collaboration Health Benefits (including medical vision dental EAP etc) and more. We provide training product knowledge demos tiered-lever skill building development workshops teambuilding exercises webinars and more. Joining NRT is more than a job-- its an opportunity to grow and learn more about who we are and what we do visit our website at to the Director Customer Success the Manager Customer Successs primary mandate is to manage all customer initiatives the incumbents focus will be customer account Competencies Communication Achievement/Results Oriented Teamwork Initiative Customer service Flexibility/Adaptability Problem Solving Building relationshipsResponsibilities include the following but are not limited to:Customer Account Management Major Accounts Manage and grow relationships with major corporate accounts and strategic customers. Serve as the primary point of contact for assigned accounts ensuring timely resolution of issues and alignment with customer goals. Conduct regular account reviews and deliver actionable insights through executive summaries and reports. Drive customer engagement by facilitating onboarding adoption and utilization of NRT solutions. Collaborate with internal teams (Sales Product Support) to ensure seamless customer experience and advocate for customer needs. Identify opportunities for customers to increase value and revenue growth. Monitor satisfaction and proactively implement strategies. Assist in creating and managing onboarding plans for new accounts. Other responsibilities as required by the Director Customer Success or designates. Up to 50% travel is At least 3 years of experience in account/relationship management business development or client-facing role Experience in working with multi-geographical customers providing timely support remotely and in-person. Excellent communication and presentation skill Experience in managing ATM accounts is an asset. Bachelors Degree in business related discipline is required MBA/Masters degree is an would like to thank all applicants for applying but only those applicants best suited for the position will be is an equal opportunity employer. It is NRTs policy to recruit and select applicants for employment solely on the basis of their qualifications with emphasis on selecting the best-qualified person for the job. NRT does not discriminate against applicants based on race color religion sex sexual orientation national origin or disability or any other status or condition protected by applicable welcomes and encourages applications from all. Accommodations are available on request for candidates taking part in all aspects of the selection process.