Senior Business Process Manager

General Description:

The Senior Business Process Managerdrivescross-functionalbusiness process transformationandenables AI-powered workflows responsibly and at scale. This role combines deep process engineeringexpertisewith the ability to design future-statevalue streamprocesses that incorporate automation and augmentationthat produce measurable improvements. They ensure that every improvement initiative starts from a strong process foundation and aligns to enterprise standardsas aculturechampionforcontinuous improvement and operational excellence.

How Will I Make an Impact:

1)Process Discovery & Redesign

• Develop and execute a roadmap for process re-engineering with automation and AI that prioritizes high-impact areas of the business that have theappropriate AImaturity and readinesswhere improvement can be quantitatively measured.
• Leadfacilitatedworkshopsto mapcurrent-state cross-functionalvalue streamworkflows uncover pain pointswasteand non-value add activities and challenge entrenched behavioursusing industry best practicesacross many functions.
• Askcritical provocative questionstoshiftteamsfromfamiliar but inefficient patterns and inspire future-state thinking.
• Design future state processesin collaboration with stakeholders.
• Identifyopportunities forautomation or augmentationwithin redesigned workflows and articulate requirements for technical teams.
• Document andmaintainacentralised process knowledge basewithenterpriseSOPs maps and prioritised backlog for transformation.

2) Standards & Governance

• Developblueprints and design standardsfor AI-enabled processesfocusedonsimplicityclarity compliance and scalability.
• Maintain aregistry ofoperationalassetsand ensureprocesslifecycle governance (intake design review production monitoring).
• Create and updategovernance materialssuch as design checklists approval workflowsfor new automation initiatives version-controlled templatesfor process maps and agentic designsand audit logs and dashboardsfor tracking usage ownership and performance.

3)Ways of Working &ChangeEnablement

• Leverage agile and PMI project management practices to manage work.
• Teach stakeholders on lean agile and process improvement practices; publish playbooks and guidance to accelerate adoptionwithin functions.
• Guide teams on how to make decisions on when to apply automation and AI.
• Communicate complex ideas simply and persuasively to senior leaders and cross-functional teams.
• Stay up to date with industry trends process improvement tools and emerging technologies to continuously improve efficiency.

Competencies:

• Challenger Mindset: Comfortableprofessionallyquestioning legacy behaviours and influencing stakeholders toward bold redesigns.
• Business acumen:Thrivesin an organization that is simultaneously mission growth andbusiness-driven.
• Governance Acumen: Familiar with compliance risk frameworks and lifecycle management for automation initiatives.
• Adaptability:Excelsand quickly executesin an environment of rapid change minimal structure andhigh expectations.

Skills:

• Communication:Outstanding communication skills with a great reputation for communicatinghighly complexideas and concepts with simplicity power and emotional impact.
• Facilitation Mastery: Skilled at running structured workshops driving alignment and surfacing hidden constraints.
• Process Expertise: Deep experience in modelling requirements gathering and continuous improvement.
• Data Analysis:Proficient in analysing data toidentifyareas of opportunity or to assess incremental improvements.
• AI Awareness:Conceptually understands AI-enabled workflowsand can design ata high level(not hands-on coding)with strong AI prompting and validation skillsets.

Suggested Qualifications/Experience:

• 810 years in business process engineering operations or analysis in global tech environments.
• Proventrack recordoffacilitatingtransformation workshopsand delivering measurable process improvements.
• Experienceexperimenting with automation andagentic workflows
• Certifications: Lean Six Sigma (Black Belt preferred); Agile/Project/Change Management (PMP CSMProsci)a plus.
• Strong communicationand stakeholder management skills; thrives in ambiguity and rapid change.

Required Experience:

Manager