Quality Assurance and Releases Coordinator (JG Loyalty Platform)

Quality Assurance and Releases Coordinator (JG Loyalty Platform)About NRTAt NRT we build more than solutions: we build up each is a worldwide leader in future-ready FinTech and Information Technology designed to elevate and enhance the enterprise gaming next-generation solutions encompass every aspect of the modern integrated resort including secure payment systems AML compliance and reporting toolscredit information and electronic marker services to intelligent and engaging table game platforms dynamic financial and marketing kiosksand our completely customizable digital gamification and mobile experiences. NRT has acquired JOINGO a revolutionary resort app engagement platform dedicated to unifying guest experiences offering a seamless experience from booking to checkout through App Builder which has more than 100 third-party integrations which are unmatched in the industry. Our strategic partnerships have resulted in the most convenient reliableand secure omni-channel payment ecosystem in the industry. Our collective solutions are used by casinos race and sports operators lotteries banksand retailers-- globally-- to dazzle their believe in the value ofconnection and diversity in skills and background make us a unique and formidable encourage the growth of individual development and recognize that our success depends on developing each other. To stand firm is to stand together. Our combined innovation and success is rewarded through competitive salaries paid time off individual growth plans community sharing collaboration Health Benefits (including medical vision dental EAP etc) and more. We provide training product knowledge demos tiered-lever skill building development workshops teambuilding exercises webinars and NRT is more than a job-- its an opportunity to grow and learn more about who we are and what we do visit our website Joingo loyalty platform is a comprehensive suite of tools and services designed to build and support mobile applications (iOS Android and Web) for casinos. These applications serve marketing and operational functions but explicitly do not include direct gaming functionality. Joingo-powered apps currently generate approximately ¼ billion page views annually. The bespoke nature of our apps is a key factor in attracting and retaining our clients. As a result the challenges we address involve both large-scale performance and fine-grained to Manager of QA Support Releases the Quality Assurance and Releases Coordinator developing and executing comprehensive test plans for applications development oversee QA of mobile/web application customer training of mobile/web applications and supporting the Manager of QA Support Releases in mobile/web application release CompetenciesInitiativeAchievement/Results OrientedTeamworkCustomer Service Flexibility/AdaptabilityDetail Oriented Problem Solving Building RelationshipsResponsibilitiesQuality AssuranceCollaborate closely with cross-functional teams to understand software requirements and specifications for testing mobile/web document and track software defects and issues for mobile/web applications using bug-tracking tools/methods. Develop maintain and execute test plans and test cases. Provide timely and detailed reports on testing progress and steps and report any unclear or missing steps for a given item/task that would affect QA testing. Report on QA progress for mobile app development promptly addressing identified issues. Coordinate customer training on mobile/web applications ensure a seamless experience and collect to explore and implement various customer or crossed-team training formats to accommodate different learning preferences for mobile/web applications. Evaluate the effectiveness of varying formats including videos tutorials asynchronous and synchronous styles mechanisms for collecting user feedback during and after training and report feedback on customer training preferences and effectiveness. Maintain internal training records and recommendations for further support or enhancements based on adoption patterns and general improvements for the customer training process. ReleasesCreate manage and maintain mobile app builds for internal and external and oversee mobile application releases to the Apple App Store and Google Play and ensure compliance with app store policies guidelines and submission and schedule application launches and updates in alignment with business cross-functional teams on app store policies processes and best and communicate changes to app store policies and other projects/duties as assigned by the Manager of QA Support Releases or their QualificationsBachelor of Science in Computer Science/Engineering or 2 years of in a related with Git CI/CD tools such as Jenkins and of mobile/web application development technologies platforms and to learn new computer systems and software applications. Willingness to learn iOS Android and web QA testing to learn how to identify issues in a mobile/web app testing in MS Office applications. Strong communication skills with the ability to articulate technical concepts facilitate discussions and build relationships with internal and external ownership skills in the testing process and project delivery. Excellent organizational problem-solving with a detail-oriented approach to ensuring quality and timely is an existing vacancy. The base salary range for this role listed is based on market indicators to determine compensation and an offer will consider various factors including experience qualifications skills and training. Our comprehensive and competitive benefits package includes medical dental and vision insurance for employees and their family paid time off and a variety of other is an equal opportunity employer and does not use AI within its hiring process in most a case where AI is utilized to assess a candidate during the process an advanced notice will be provided. It is NRTs policy to recruit and select applicants for employment solely on the basis of their qualifications with emphasis on selecting the best-qualified person for the job. NRT does not discriminate against applicants based on race color religion sex sexual orientation national origin or disability or any other status or condition protected by applicable law. NRT welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection would like to thank all applicants for applying but only those applicants best suited for the position will be contacted.