Coordinator, Growth and Retention

APPLICATION DEADLINE: April 26 2026

ABOUT THE ROLE

Under the supervision of the Senior Manager Growth and Retention the Coordinator Growth & Retention will coordinate the day-to-day operations and logistics of Growth and Retention programs (First Shift Dreams Come True Pathway to Hockey) and assist with Women and Girls Hockey initiatives (Esso Fun Days World Girls Ice Hockey Weekend Global Girls Game) while also providing support on various tasks related to the overall Growth and Retention strategy to ensure its successful implementation.

HOW YOU WILL CONTRIBUTE TO THE OVERALL MISSION OF HOCKEY CANADA

• Updating of critical paths and calendar of commitments related to programs and specific events

• Work together with supervisor on program analysis and reports

• Coordinate tasks related to specific programs:

NHL/NHLA First Shift

• Portal management and liaison with supplier

• Collect updates and feedback from partners

• Carry out daily refunds and transfers

• Prepare weekly reports to include Participants MHA applications and Input selection process decisions for all applicants

• Payment portal - Review monthly statements Collaborate with Finance Department on wire transfers prepare reports as required

• Manage the First Shift inbox provide responses in a timely fashion and transfer emails to Bauer managers

• Attend weekly First Shift partner calls

• Support Members with event delivery provide in person and collateral support at selected events

• Coordinate the collection of data to support supervisor in decision making and reporting.

Dreams Come True

• Collaborate with the Hockey Canada Foundation to coordinate logistical aspects of the program.

• Provide the necessary documents to host MHAs / Members

• Collaborate with Operations Department on the ordering and delivery of all items required for program support and delivery

• Manage with Finance Department the distribution of funds to hosts

• Follow-up with all parties involved to ensure the retention of participants

• Event delivery and provide in person or collateral support at selected events

Pathway to Hockey

• Daily management of applications with Members

• Coordinate registration links with MHAs and supply materials to participants

• Tracking and analytics

Women and Girls Hockey Initiatives

• Collaborate with the Manager Growth & Retention - Women & Girls Hockey on the delivery of events and initiatives

Growth and Retention Strategy

• Provide support and logistics with Growth and Retention Strategy priorities

• Collaborate with supervisors on the collection of analytics to develop reports

• Provide admin support for Women and Girls Hockey growth and retention initiatives

• Coordinate data and survey collection requests related to Growth & Retention programs

EXPERIENCE YOULL NEED

• A post-secondary education in sport administration sport science recreation business administration or relevant field

• Working knowledge of the Hockey Canada/Membership/MHA structure

• Solid understanding of grassroots / entry level programming in hockey (and/or other sports)

• Experience in event planning coordination and delivery is an asset

• At minimum a basic understanding of systems processes and data analysis

• Ability to balance a heavy and varied workload

• Excellent interpersonal skills; promotes cooperation and commitment within a team to achieve goals and objectives

• Exceptional organizational and time management skills; ability to balance conflicting priorities in order to manage workflow ensure the completion of essential projects and meet deadlines

• High level of integrity; earns others trust and respect through consistent honesty and professionalism in all interactions

• Demonstrated high level of proficiency in Microsoft Programs Outlook and ability to quickly adapt to new technology and easily acquire new technical skills

• Ability to work staggered hours evenings and weekends as necessary

• Bilingualism (English/French) is an asset

• Satisfactory Criminal Record Check including Vulnerable Sector Verification

WORKING CONDITIONS

• Travel requirements are moderate with an expectation of up to 25 days per year

• Work staggered hours evenings and weekends as necessary

WHAT YOU RECEIVE IN RETURN

Ability to focus on your health with a comprehensive extended health and benefits program for employees and their eligible dependents effective on their first day with us there is no waiting plan also includes access to 24/7 virtual care from anywhere in Canada and access to our Employee Assistance Program (EAP) to support mental physical and financial health. These services are confidential and at no cost to our employees.

• Time to recharge with paid holidays vacation wellness and cultural observance days.

• Our employer-matched RSP contribution plan supports long-term financial well-being by matching employee contributions up to a maximum of 5% with an additional percentage added based on years of service rewarding long-term commitment and helping employees build a stronger financial future.

• Hockey Canada recognizes the value of flexibility in work locations and schedules to help our employees balance work life priorities. Remote and hybrid work schedules are available for many of our roles.

• Our annual $350 wellness spending account reflects our commitment to employee well-being providing support for an active lifestyle by covering expenses related to fitness health and overall wellness empowering our team to prioritize their physical and mental well-being.

The salary band for this position starts at $46173 per year.

At Hockey Canada we are an equal opportunity employer and value diversity within our organization.

* Strong preference for bilingualism or in the absence of same open to working towards gained proficiency.

**A Satisfactory Criminal Record Check Social Media Screening and Disclosure Form is required of all Hockey Canada Employees and Volunteers. Some positions may also require Vulnerable Sector Verification. **

For additional information on the position please reach out to

Required Experience:

IC