Deployment Strategist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Location: Berlin (Hybrid) Travel: 25%
About Parloa:
Parloas mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers with companies like HealthEquity Allianz SAP BarmeniaGothaer and TUI already deploying Parloa at scale.
About the role:
We are on a mission to transform how people interact with companies by making every conversation seamless personalized and human-like. Our AI Agent Management Platform empowers enterprises to create and manage AI voice and chat agents at scale turning interactions into lasting relationships.
As our Deployment Strategist you will drive AI transformation at Global 2000 enterprises as the Field CPO for Parloas most strategic customers. You will own the bridge between customer outcomes and product reality translating business needs into deployable product capabilities for customers like Allianz Decathlon and TUI.
This is an opportunity to build a new industry. Agentic AI for enterprise is nascent. Youll define what good looks like - at the forefront with the hardest customers solving the toughest problems.
Areas of ownership:
- Land big clients (Global 2000 with complex off-roadmap needs) and ensure their AI transformation succeeds.
- Manage stakeholders across business and tech (CEO COO CIO CTO VP Support) owning deployment from value thesis through production to expansion.
- Translate customer needs into product capabilities (not one-off customizations) that become reusable platform features.
- Build prototypes make product changes and create business plans hands-on - execution over PowerPoints.
- Represent customers to Parloa Product and represent Parloa Product to customers bridging both worlds.
- Navigate ambiguity in agentic AI workflows ROI models and change management where no playbook exists yet.
- Own hard conversations: tradeoffs no re-scoping and timeline realism with strategic accounts.
- Influence without authority across Product Engineering Sales and Customer Success to drive outcomes.
- Feed validated learnings to product roadmap turning customer work into platform capabilities that compound.
Who you are:
- 7-12 years of experience in enterprise software (solution architecture product or consulting) with a proven track record of customer-facing delivery.
- Field CPO mentality: ability to translate customer outcomes into product reality and vice versa.
- Business tech stakeholder leadership: presented to C-suite across business and tech functions demonstrated value and ensured solutions make business sense.
- Product thinking: built client-specific roadmaps aligned with platform strategy.
- Architectural credibility: scoped off-platform features assessed feasibility and ensured supportability.
- Influence without authority: led cross-functional teams (Product Eng Sales CS) without direct reports.
- Adaptability: comfortable being uncomfortable willing to learn operates in ambiguity.
- Hands-on execution: gets hands dirty - built prototypes made product changes directly created business plans. Not just an advisor.
Nice-to-have:
- Industry diversity: experience in travel fintech insurance retail healthcare telecom or enterprise software - were building a team with a broad industry perspective.
- Industry-changing companies: worked at companies that transformed their industry ( Decathlon N26 Deel Stripe Uber Airbnb).
- Hypergrowth experience: thrived in fast-scaling environments (e.g. 25 to 1500 people).
- Background as Palantir Deployment Strategist AWS/GCP Solutions Architect or product roles at hypergrowth tech.
- Tech stack: architectural understanding of Python TypeScript Terraform K8s Azure/AWS.
- AI/ML: LLM pipelines agentic AI deployment prompt engineering.
- Learning loop: created reusable patterns from custom work fed learnings to product.
Our recruiting process:
TA Screen (45 min) Hiring Manager Call (45 min) Product Commercial Stakeholder Call (60 min.) Technical Stakeholder Call (60 min.) Case Study (take-home) Bar Raiser Interview (60 min.)
Ready to build a new industry Submit your resume and a brief cover note: Whats a customer outcome you owned What did you personally build/execute (not just advise)
Why Parloa
Were at the beginning of a new era in customer experience one where AI doesnt just respond but understands reasons and takes action. Were building agentic AI that enterprises trust with their most important customer moments: complex questions high volumes real stakes. When millions of people reach out to a brand those interactions arent just support tickets; theyre defining experiences. Were here to raise the standard: making every conversation seamless intelligent and genuinely helpful. If you care about shaping how businesses and customers connect at scaleand want your work to matter in real everyday momentsthis is where you do it.
At Parloa ownership isnt a buzzword; it means being accountable for outcomes not just tasks. We operate in a category thats evolving fast where the bar is high and the problems are complex. We hire people who think in solutions communicate with clarity and follow through. People who are comfortable making decisions taking responsibility and raising the standard for themselves and those around them.
Weve grown beyond the earliest startup phase but weve kept the intensity: fast execution direct feedback and a strong expectation to contribute meaningfully from day one.
Backed by leading global investors like General Catalyst EQT Ventures and Altimeter Capital were scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.
Parloa is committed to upholding the highest data protection standards for our clients and employees data. All our employees are instrumental in ensuring the utmost care GDPR and ISO compliance including ISO 27001 in handling sensitive information.
Parloa is an e-verify employer in the USA. Please click here to learn more.
* We provide equal opportunities to all qualified applicants regardless race gender sexual orientation age religion national origin disability status socioeconomic background and other characteristics.
Key Skills
About Company
Amplify your customer service experience with a team of personal AI agents. Leverage the full power of generative AI for contact center automation.
