Lead Games Operator-Midway-Circus Circus

Responsible for assisting with and ordering merchandise and accounts for all supplies including tickets. Assists the Arcade Supervisor in the daily operation of the Arcade ensuring a fun-filled exciting and entertaining environment where the delivery and execution of our excellent service is paramount.

• Assist with training and guidance to new hires

• Assist supervisors with administrative and operational tasks

• Perform cash drops in accordance with company policies

• Provide excellent customer service to ensure customer satisfaction

• Clean game area at end of shift and assist with trash duty

• Stock merchandise when assigned

• Repair merchandise when assigned

• Direct problems to supervisor

• Help maintain a safe work environment

• Encourage customers to play midway games explain game objectives awards prizes and explain rules
• Provides work direction to Arcade Attendants in the delivery of excellent guest service using our skills and personalized guest service.
• Trains counsels and coaches Arcade Attendants in the performance of job responsibilities.
• Assists in scheduling to provide maximum efficiency in excellent service delivery.
• Download scanner data to database and assist in the preparation and evaluation of performance reports.
• Assists in ordering merchandise and accounts for all supplies including tickets.
• Maintains the clean and safe appearance of the Arcade and surrounding areas upholding Caesars Entertainment standards.
• Exemplify our core values family style service our mission and vision
• Exemplify our DEI (diversity equity inclusion) culture
• Performs other job-related duties as assigned

• Previous Customer Service experience preferred

• Previous experience working in a similar resort setting preferred

• Ability to perform basic math

• Ability to understand and comply with all company and departmental rules and regulations policies and procedures

• Excellent customer service and communication skills

• Interpersonal skills to effectively communicate with all business contacts

• Ability to effectively communicate in English in both oral and written forms

• Must be 18 years of age or older
• Literate and fluent in English
• Mechanical aptitude; basic understanding of arcade machines/games
• Ability to manage difficult situations in a courteous and professional manner
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same
• Adheres to all regulatory company and department policies and procedures
• Ability to respond to visual and verbal cues
• Ability to stand and walk for extended periods of time
• Mobility and dexterity to bend crouch turn and reach overhead
• Mobility to navigate the Arcade area
• Ability to lift up to 25 pounds

• High School Education or Equivalent

ADDITIONAL REQUIREMENTS

• Work is performed in an area which may be unusually hot crowded and noisy

• Mobility to include bending reaching prolonged standing and walking accessing and lifting items from floor level to six feet high

• Work varied shifts including weekends and holidays.

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values service standards and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence have excellent communication skills and observation skills and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off nights weekends holidays and overtime as needed.