Oracle Utilities SME – C2M & CC&B
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Job Location:
Laurel, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
ASSYST is seeking a highly experienced Subject Matter Expert (SME) to provide technical leadership change management and training management support during the upgrade of the Customer to Meter (C2M) billing system from version 2.6 to 2.9. The SME will serve as the Customer Service Department (CSD) Lead throughout the implementation working closely with business stakeholders IT project teams developers and end users to ensure successful system adoption effective training delivery accurate documentation and post-launch support.
Key Responsibilities:
ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex age disability military status national origin or any other characteristic protected under federal state or applicable local law.
Key Responsibilities:
- Lead customer service technology upgrades including C2M Customer Care & Billing (CC&B) and Utility Billing (CSIS/CC&B) systems.
- Partner with business and IT teams to manage system changes business process updates and user adoption.
- Design and facilitate User Acceptance Testing (UAT).
- Develop and deliver role-based training including train-the-trainer sessions.
- Create and update business processes SOPs user guides and training materials.
- Support deployment of a customer-facing portal integrated with C2M.
- Provide post-go-live support and ongoing training for future system updates.
- Bachelors degree in Business IT Communications or related field (Masters preferred).
- 12 years of experience in utility industry roles.
- Experience with Oracle Utilities implementations including C2M and CC&B.
- Strong background in change management training development and stakeholder communication.
- Experience supporting AMI (Smart Metering) customer care and billing systems preferred.
ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex age disability military status national origin or any other characteristic protected under federal state or applicable local law.
Key Skills
- Corporate Banking
- Access Control
- Gallery
- Investment
- Autocad
- Asic
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