Site Reliability Engineer (SRE)

Who We Are

Through our service brands Hyundai Motor Finance Genesis Finance and Kia Finance Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai Genesis and Kia customers and dealerships. We provide vehicle financing leasing subscription and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow innovate and diversify we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering philanthropy and the empowerment of our Employee Resource Groups. Together we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay as an employee of HCA you are eligible for:

Medical dental and vision plans with no-cost and low-cost options

Annual employer HSA contribution

401(k) matching and immediate vesting

Vehicle purchase and lease discounts plus monthly vehicle allowances by job level:

o Associate / Sr. Associate: $350

o Manager / Sr. Manager: $600

o Director: $800

o Executive Director: $900

o VP or Above: $1000

100% employer-paid life and disability insurance

No-cost health and wellbeing programs including a gym benefit

Six weeks of paid parental leave

Paid Volunteer Time Off plus a company donation to a charity of your choice

What to Expect

The Site Reliability Engineer (SRE) plays a critical role in implementing monitoring solutions and ensuring the reliability availability and performance of the enterprise infrastructure and application services. This role will collaborate with cross functional teams to ensure systems are robust automated and capable of supporting rapid growth and innovation.

What You Will Do

1. Reliability & Availability: Ensure all enterprise systems are highly available resilient and ensure consistent performance by designing and implementing monitoring solutions across data centers and cloud environments.

2. Observability and Monitoring: Work with the Observability Architect to build and optimize monitoring alerting and observability. Maximize the use of Observability and Monitoring tools to improve and ensure continued performance resiliency and availability of enterprise systems.

3. Incident Management & Response: Lead high severity incident response efforts. Troubleshoot and debug complex infrastructure and application issues across servers storage databases networks and cloud services. Perform root cause analysis and blameless incident reviews and implement corrective and preventative measures to prevent recurrence and reduce MTTR.

4. Performance Optimization: Conduct periodic performance optimization reviews for infrastructure and applications to ensure continued service efficiency and scalability of systems. Analyze system performance and identify bottlenecks at all layers (compute storage network application). Optimize configurations and implement tuning improvements to maximize throughput and minimize latency. Work with architecture teams to design scalable solutions that gracefully handle growth and peak loads.

5. Capacity Planning: Forecast infrastructure needs and ensure the environment can handle current and future workloads.

6. Automation: Develop and maintain automation tools for monitoring and operations reducing manual intervention and increasing efficiency.

What You Will Bring

Minimum 5-7 years progressive experience in Site Reliability Engineering DevOps or Systems Engineering roles. Experience with configuration management and automation tools (e.g. Terraform Ansible Chef Puppet).

Bachelors degree in Computer Science Information Systems Engineering or related technical field.

Hands on experience in observability monitoring logging and alerting tools (e.g. Dynatrace Solarwinds Prometheus Grafana Loki FluentD/Bit OpenTelemetry etc.).

Deep understanding of networking security and system architecture principles.

Strong programming/scripting skills in languages such as Bash or Python.

Demonstrated experience with Enterprise Monitoring and Observability Tools (Commercial or Open Source).

Proficiency with cloud platforms (e.g. AWS Azure GCP) and containerization technologies (e.g. Docker Kubernetes).

Exposure to Legacy Infrastructure and Application Stacks.

Exposure to modern infrastructure and application environment - Docker Kubernetes OpenShift or containerized platforms both on-prem or on the Cloud (AWS Azure or GCP)

Proven experience leading L1/L2/L3 operational and engineering teams in a 247 environment.

Proven skills in ITIL processes (Change Incident Problem Release).

Proven track record in incident management and support.

Proven track record of driving RCA MTTR reduction and operational excellence.

Familiarity with CI/CD tools such as Jenkins Bitbucket Git Nexus Artifactory and automated deployment pipelines to build and maintain Tibco deployments.

Proficient with Microsoft Office Suites including PowerPoint.

Excellent problem-solving skills.

Excellent verbal and written communication including presentation skills.

Excellent interpersonal skills to successfully collaborate with cross functional departments and managing outsourced vendors.

Ability to work independently and collaboratively in a fast-paced

Strong orientation toward results coupled with reputation for integrity creativity and good judgment

Must have the ability to challenge when appropriate existing practices.

Work Environment

Employees in this class are subject to extended periods of sitting standing and walking vision to monitor and moderate noise levels. Work is performed in an at home and office environment.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice at or before the point of collection about the categories of personal information to be collected from you the purposes for which your personal information is collected or used and whether that information is sold or shared so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018 as amended as amended by the California Privacy Rights Act of 2020 (CCPA).

If you have any questions about CCPA regarding California residents or HCA team members please contact the Privacy Team at .