Senior Product Owner – AWS Connect Migration

Dallas, IA - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Senior Product Owner AWS Connect Migration
Experience Required: 10 Years
Work Mode: Hybrid
Locations: St. Louis MO San Ramon CA Dallas TX New York NY
Local candidates only

Job Overview
We are hiring a Senior Product Owner to lead a large-scale AWS Connect telephony migration and modernization program. This role will drive the transition from legacy systems (Avaya) to AWS Connect while improving customer and agent experience.

Key Responsibilities

Define product vision strategy and AWS Connect roadmap
Lead migration from Avaya to AWS Connect with minimal disruption
Work with engineering cloud and business teams to deliver solutions
Implement AI automation IVR and omnichannel capabilities
Monitor performance and optimize contact center operations
Ensure compliance with healthcare and PCI-DSS standards
Manage stakeholders vendors and program communication

Required Skills

10 years in Product Management or Contact Center Transformation
Strong AWS Connect / Amazon Connect experience
Experience with telephony migration and modernization
Knowledge of IVR ACD Workforce Management (WFM)
Experience integrating Salesforce ServiceNow or Zendesk
Agile methodology experience
Strong stakeholder and vendor management skills
Healthcare or regulated industry experience preferred

Note: Before applying ensure your resume includes all required skills.

Apply if you meet the requirements and are local to the listed locations.

Job Title: Senior Product Owner AWS Connect Migration Experience Required: 10 Years Work Mode: Hybrid Locations: St. Louis MO San Ramon CA Dallas TX New York NY Local candidates only Job Overview We are hiring a Senior Product Owner to lead a large-scale AWS Connect telephony migration and mo...