Job Title: Senior Product Owner AWS Connect Migration
Experience Required: 10 Years
Work Mode: Hybrid
Locations: St. Louis MO San Ramon CA Dallas TX New York NY
Local candidates only
Job Overview
We are hiring a Senior Product Owner to lead a large-scale AWS Connect telephony migration and modernization program. This role will drive the transition from legacy systems (Avaya) to AWS Connect while improving customer and agent experience.
Key Responsibilities
-
Define product vision strategy and AWS Connect roadmap
-
Lead migration from Avaya to AWS Connect with minimal disruption
-
Work with engineering cloud and business teams to deliver solutions
-
Implement AI automation IVR and omnichannel capabilities
-
Monitor performance and optimize contact center operations
-
Ensure compliance with healthcare and PCI-DSS standards
-
Manage stakeholders vendors and program communication
Required Skills
-
10 years in Product Management or Contact Center Transformation
-
Strong AWS Connect / Amazon Connect experience
-
Experience with telephony migration and modernization
-
Knowledge of IVR ACD Workforce Management (WFM)
-
Experience integrating Salesforce ServiceNow or Zendesk
-
Agile methodology experience
-
Strong stakeholder and vendor management skills
-
Healthcare or regulated industry experience preferred
Note: Before applying ensure your resume includes all required skills.
Apply if you meet the requirements and are local to the listed locations.
Job Title: Senior Product Owner AWS Connect Migration Experience Required: 10 Years Work Mode: Hybrid Locations: St. Louis MO San Ramon CA Dallas TX New York NY Local candidates only Job Overview We are hiring a Senior Product Owner to lead a large-scale AWS Connect telephony migration and mo...
Job Title: Senior Product Owner AWS Connect Migration
Experience Required: 10 Years
Work Mode: Hybrid
Locations: St. Louis MO San Ramon CA Dallas TX New York NY
Local candidates only
Job Overview
We are hiring a Senior Product Owner to lead a large-scale AWS Connect telephony migration and modernization program. This role will drive the transition from legacy systems (Avaya) to AWS Connect while improving customer and agent experience.
Key Responsibilities
-
Define product vision strategy and AWS Connect roadmap
-
Lead migration from Avaya to AWS Connect with minimal disruption
-
Work with engineering cloud and business teams to deliver solutions
-
Implement AI automation IVR and omnichannel capabilities
-
Monitor performance and optimize contact center operations
-
Ensure compliance with healthcare and PCI-DSS standards
-
Manage stakeholders vendors and program communication
Required Skills
-
10 years in Product Management or Contact Center Transformation
-
Strong AWS Connect / Amazon Connect experience
-
Experience with telephony migration and modernization
-
Knowledge of IVR ACD Workforce Management (WFM)
-
Experience integrating Salesforce ServiceNow or Zendesk
-
Agile methodology experience
-
Strong stakeholder and vendor management skills
-
Healthcare or regulated industry experience preferred
Note: Before applying ensure your resume includes all required skills.
Apply if you meet the requirements and are local to the listed locations.
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