Senior Technology Lead Caribe Royale Orlando Hotel

Orlando, FL - USA

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Scope of Position

The Senior Technology Lead is responsible for overseeing and supporting enterprise IT infrastructure property management systems Point of Sale (POS) platforms Digital Signage environments and end-user computing systems. This role requires deep expertise in Microsoft Active Directory M365 Servers Networking Printers and desktop/laptop environments. Experience with Point-of-Sale systems (Toast preferred) is strongly desired. The ideal candidate is a hands-on technical leader who can architect implement and support complex systems while mentoring team members and ensuring operational excellence across multiple business units.

Position Requirements

Professional demeanor appropriate for a resort environment.
Minimum 6 years of progressive IT experience with 3 years in a senior or lead role.
Advanced expertise in Microsoft Active Directory administration.
Strong experience supporting Point of Sale (POS) systems (Toast preferred).
Solid understanding of Digital Signage systems and endpoint management.
Strong networking knowledge (TCP/IP DNS DHCP firewalls switching wireless).
Experience with Windows Server environments.
Expert-level desktop/laptop troubleshooting and deployment skills.
Strong documentation and communication skills.
Understanding networks and hotel applications is an asset.

Responsibilities

Design manage and optimize Microsoft Active Directory environments (user provisioning Group Policy security policies domain services).
Deploy manage and troubleshoot Point of Sale (POS) systems (Toast preferred).
Oversee Digital Signage systems including content distribution endpoint management and display hardware support.
Maintain Windows server environments file services and related infrastructure components.
Configure and support LAN/WAN environments including VLANs firewalls VPNs and wireless infrastructure.
Monitor network performance ensure uptime and troubleshoot connectivity issues.
Collaborate with vendors and ISPs to maintain reliable connectivity across locations.
Provide expert-level support for desktops laptops and mobile devices (Windows and macOS).
Lead hardware lifecycle management imaging deployment and patch management.
Develop and maintain endpoint security standards.
Lead technology implementations upgrades and migrations.
Coordinate with third-party vendors for PMS POS networking and signage solutions.
Document processes configurations and system architecture.
Ensure systems comply with security compliance and operational standards.
Develop IT roadmaps aligned with business objectives.
Maintain high service levels and continuous improvement initiatives.
Perform any other duties as required by management.

Education

High school diploma or equivalent; experience in a large hotel environment preferred.
Minimum of 2 years experience in information technology or a related field.

Skills and Abilities

Ability to communicate effectively in English a second language is a plus.
Professional demeanor appropriate for a resort environment.
Excellent administrative interpersonal organizational and communication skills.
Strong problem-solving and analytical abilities.
Ability to create and maintain spreadsheets.
Ability to meet deadlines and work under pressure.
Ability to work with minimal supervision and manage multiple tasks.
Ability to work flexible schedules including holidays and weekends.

Physical Requirements

Sit at a desk for long periods of time continuously in front of a computer screen.
Frequently standing walking and sitting.
Must be physically fit to lift pull and push items up to 50 pounds.

Required Experience:

Senior IC

Scope of PositionThe Senior Technology Lead is responsible for overseeing and supporting enterprise IT infrastructure property management systems Point of Sale (POS) platforms Digital Signage environments and end-user computing systems. This role requires deep expertise in Microsoft Active Directory...