Retail Banking Ops Voice and Chat
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
Provide detailed and comprehensive support/expertise to a specific area of the business by
taking on responsibility for tasks of an organizational process or operational nature.
Interact with INGs clients through chat (live or otherwise) voice or video calls email messaging
and other communication channels as may be assigned. These clients have questions and
concerns about among others their daily banking products ex. payments cards online
banking.
Operationally process customer requests in our systems considering applicable legislation and
regulations. Manage end-to-end execution of client requests and complaint resolution actions
including identifying and correcting system-generated responses as needed.
Understand what information or support is needed to provide excellent and efficient service.
Proactive in cross-skilling initiatives within the organization. Able to learn multiple processes and
can be assigned to various channels according to business needs. Is flexible and agile to switch
between channels as required.
Adhere to risk and compliance processes.
Report deviations to the appropriate person/body. Understand the mission and vision of the
company and integrate this in day-to-day activities or as input for projects. Act in line with ING
rules and policies.
Help the team and play a key role in helping to achieve targets in areas such as productivity or
turnaround times. Deal with complex and other relevant issues.
Key Skills
- Accounts Receivable
- Apache
- Conveyancing Paralegal
- Gallery
- HR Recruitment
About Company
ING Global Career Opportunities - Welcome to 'careers at ING'. We give you the space to develop yourself as an intern, trainee and professional. Check out our opportunities. Jump on!
