Quality Specialist – Boarding Quality Control (Chase Merchant Services) (Commercial & Investment Banking)

Join Chase Merchant Services and help shape the future of global payments. As a Quality Specialist you will play a key role in ensuring merchants are onboarded efficiently and accurately supporting a world-class payments platform. You will have the opportunity to grow your career develop new skills and make a meaningful impact on our team and clients. Be part of a collaborative environment where your contributions are valued and your professional development is supported.

Job summary:
As a Quality Specialist Boarding Quality Control in Chase Merchant Services you will ensure the accuracy and integrity of merchant account onboarding. You will work closely with sales partners and internal teams to validate account information resolve discrepancies and support a seamless onboarding experience. You will operate within a dynamic fast-paced environment using your attention to detail and communication skills to deliver exceptional service. Your work will help mitigate risk and uphold compliance standards contributing to the success of our global payments business.

Job responsibilities:

• Conduct thorough quality control checks to validate merchant account information accurately
• Identify and resolve discrepancies in account setup and documentation
• Provide email support to sales partners regarding account validation and onboarding processes
• Gather additional documentation and information for pended accounts to ensure timely resolution
• Track daily statistics error reports and maintain organized records
• Manage tasks efficiently in an online queue environment prioritizing to meet deadlines
• Complete training and certification on relevant systems and stay current with updates
• Communicate professionally with colleagues demonstrating ownership and responsibility
• Take ownership of additional tasks and projects as assigned by leadership
• Operate within Anti Money Laundering and Know Your Customer policies to ensure compliance
• Support a culture of continuous improvement and adaptability within the team

Required qualifications capabilities and skills

• Minimum 1 year in financial services or financial services consulting
• Intense attention to detail
• Ability to exercise independent judgment to resolve complex issues
• Proven efficiency under pressure and in managing high-volume queues
• Strong research and data analysis skills
• Proficiency in using multiple tools and applications
• Articulate verbal and written communication skills
• Flexibility to work extended hours as needed
• Consistent adherence to prescribed policies and procedures
• Demonstrated ownership of client issues and follow-through on commitments
• Maintains a low absence rate

Preferred qualifications capabilities and skills

• Bachelors Degree or equivalent experience
• Knowledge of the merchant acquiring industry
• Experience with Anti Money Laundering and Know Your Customer policies
• Familiarity with systems such as TITAN
• Ability to adapt to changing workloads and priorities
• Experience supporting sales partners or client-facing teams

• Strong organizational skills in maintaining records and documentation

All application requirements (including updated resume - please include specifics of your career) should be posted submitted and completed in the Oracle tool.

Internal Application Eligibility Requirements

TENURE:

• Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business the standard tenure requirement is 12 months.

PERFORMANCE:

• Meets satisfactory performance standards as defined by the firm

You affirm that you meet the Internal Application Eligibility Requirements. This includes checking or declaring potential conflict of interest as stipulated in the Employment of Relatives and Employees in Personal Relationships Policy.

By submitting an application and/or joining the interview you affirm to meet the Internal Mobility Eligibility Requirements as stated in theApplying for Internal Positions Firmwide Standard.You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action following the firms Human Resource (HR) Policies and Guidelines.

Consult your Manager for any specific guidelines for your line of business or if youre unsure about your eligibility for an internal application.

Make sure your profile is updated in the new > Hiring and discuss internal mobility plans with your Manager at the soonest time possible. Attaching your updated resume is encouraged.

In partnership Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview applications will be acknowledged.