Command Center Operator Supervisor

Company Overview:

Allied Universal North Americas leading security and facility services company offers rewarding careers that provide you a sense of purpose. While working in a dynamic welcoming and collaborative workplace you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal is hiring a Command Center Operator Supervisor. The Command Center Operator Supervisor supports day-to-day security operations by coordinating scheduling communications and operational support across a high profile customer. The Command Center Operator serves as a central liaison between field personnel supervision and operations leadership to ensure scheduling accuracy contract compliance and real-time response to operational needs.

Part time opening

Must be available to work weekends

Must have an active Virginia DCJS Security License

Pay: $27.58 an hour

RESPONSIBILITIES:

• Accept review and execute temporary and last-minute work orders from client to support effective scheduling and coverage
• Monitor and respond to incoming calls alarms and operational communications
• Serve as a liaison between field personnel supervisors and management
• Accurately document routine and unusual events through reports and logs (accomplished via shift reports pass-downs logs incident reports incident reports logs or other established methods)
• Provide guidance to security personnel during routine and emergency situations
• Maintain confidentiality of employee client and operational information
• Handle (without delay) complaints and unusual/critical event information
• Responsible for Portfolio-wide schedule build out and timekeeping operations ensuring accurate clock-in/clock-out compliance and seamless alignment between client and Allied schedules
• Places uniform orders for the portfolio in accordance with eligibility sizing and uniform requirements
• Performs compliance code entry across the portfolio and issues completion certificates directly to employees

QUALIFICATIONS (MUST HAVE):

• High School diploma or equivalent
• Minimum one (1) year experience in scheduling or operations support
• Strong organizational skills and the ability to manage multiple tasks simultaneously
• Excellent verbal and written communication skills
• Ability to remain calm professional and solution-focused under pressure
• Proficiency with Microsoft Office applications
• High attention to detail with consistent documentation accuracy

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Prior security experience preferably as a dispatcher in law enforcement 911 call center alarm response center or similar environment

BENEFITS:

• Health insurance and 401k plans for full-time positions
• Schedules that fit with your personal life goals
• Ongoing paid training programs and career growth opportunities
• Employee discounts through our perks program to your favorite restaurants entertainment venues and much more

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity age color religion sex sexual orientation gender identity national origin genetic information disability protected veteran status or relationship/association with a protected veteran or any other basis or characteristic protected by law. For more information:

If you have difficulty using the online system and require an alternate method to apply or require an accommodation please contact our local Human Resources department. To find an office near you please visit: ID