Customer Service Representative Complex Complaints
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Whatsin it for you;
- Vibrant Workplace:Be part of a fun supportive and inclusive team environment where culture matters.
- Flexibility That Works for You: Access hybrid work arrangements after the twoweek initial training period supporting a balance of time in the office and time working from home.
- Wellbeing First:Enjoyperkslike employee discountshealthand wellness initiatives 24/7 EAP support and discounted health insurance.
- Recharge & Celebrate:Take an annual Unplugged Day toreset andswap cultural holidays to celebrate the days that mean the most to you.
- Career Builder:Unlock opportunities to progress into support leadership or other roles that align with your career goals.
- Complaint Resolver:Investigate and manage complex customer complaints from start to resolution.
- Customer Advocate:Liaise with customers and clients to address concerns promptly professionally and in line with regulatory frameworks.
- Deadline Driver:Manage your workload effectively to ensure all complaints are resolved within settimeframesand in line with service expectations.
- Compliance Keeper:Manage escalated customer complaints ensuring each case is resolved and closed in line with required standard.
- Insight Reporter:Prepare reports on outcomes trends and opportunities to enhance the customer experience.
Skills First Process;
At Recoveriescorp we focus on the skills you bring not just your resume. Whether you have experience in customer service or are looking to step into a new challenge we want to see what you can do.
As part of our process you will complete an interactive skills assessment through Vervoe. This is your opportunity to experience real job-related tasks and showcase your strengths beyond your resume.
Keep an eye on your email including your junk folder so you do not miss out on the chance to join our team.
The MindsetYoullBring;
- Empathy First:You listen actively understand customer needs and approach every conversation with care and patience.
- Solutions Focused:You stay calm under pressure think critically and work through complex issues to find the best outcome.
- Detail Driven:You have a sharp eye for detail and take pride in keeping records clearaccurate and aligned with regulatory standards.
- Curious Learner:You are open to feedback eager to learn and keen to develop your skills and grow your career.
We are a Circle Back Initiative Employer we commit to respond to every applicant.
About Us;
Recoveriescorpis part of theSymbos Groupis a dynamic and fast-paced group of businesses committed to delivering service excellence across contact centre operations legal services software solutions and customer engagement. With a strong focus on compliance innovation and collaboration we deliver tailored solutions across a range of industries to meet our clients unique needs. We believe in the power of great people and are proud to work with talented professionals who drive our success.
We understand that in order to achieve our mission we must engage a workforce that represents the diverse communities and customers we support. Thats why we are committed to ensuring everyone is treated fairly with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages nationalities abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA community.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Recoveriescorp is a contact centre specialising in receivables management solutions and insurance claims recovery services. We provide innovative and tailored end-to-end solutions for our clients.
