Summer Welfare Manager CA

Welfare Manager

The MLA Welfare Manager is a full-time seasonal position (mid-June through mid-August) with MLA Move Language Ahead which is the trade name of Go Languages Worldwide Ltd in the UK and Study World Corp in the US. As the Welfare Manager you would be working under the direct supervision of the Center Director. The Welfare Manageris responsible forthe caresafeguardingand welfare of students at MLA Summer Centers. You would need to liaise with others on campus to ensure that any concerns or dangers are highlighted and avoided. This position isrequiredtoresideon campus in company-provided housing andmonitorthe safety and well-being of international high school students attending our cultural immersion program.

Position Overview

• Responsible for student welfare and safeguarding

• Reports to Center Director

• Employment from end of June beginning of August

• 6 working days per week

• 1 day off per week

Required Skills

• Positive outlook

• Enthusiasm

• Excellent organization skills

• Ability to work long hours in a high-pressure environment

• Passion for the safety and wellbeing of youth

Company

For50 years MLA World has been bridging cultures together through education and world travel. We are a company dedicated to encouraging the growth of global citizens through English language learning abroad and safe culturally immersive youth programming. With travel and education at the forefront of our mission MLAs work culture is always exciting and full of change. We are an international team who loves sharing culture stories of travel and a passion for working with youth and enlarging their perspectives of the world.

Company Mission Statement

MLA Move Language Ahead is an industry leader committed to providing premier international study abroad programs that ensure the highest levels of safety education and cultural immersion.

Location and Dates

• Pitzer College Claremont CA: 25th of June - 1stof August

*Contract dates may vary to meet the needs of the program

Schedule
The Welfare Manager is required toworka flexible schedule to meet the demands of the program including a variety of day night and weekend shifts. As the Welfare Manager you wouldbe requiredtoresideon campus in MLA Move Language Ahead-provided housing for the duration of the program. You will alsoparticipatein nightly on-call responsibilities to ensure the safety and wellbeing of our students and staff.

Required KnowledgeSkillsand Experience
The successful candidate must have a high school degree or equivalent. Furthermore you are a successful candidate if you have good interpersonal skills and can thrive in the high-pressure environment of an exciting international summer school. You mustrepresentMLA Move LanguageAheadsvalues and model those values to your team university staff attractionvendorsand clients.

Additionalrequired skills include:

• Demonstrated experience in looking after youth

• Ability to multi-task

• Excellent communication (verbal and written)

• Attention to detail

• Self-motivation

• Ability toestablishexcellent relationships with our clients specifically the Group Leaders who bring their students from abroad

• Aptitude to effectively use Microsoft Word and Excel

• Ability to be pleasant polite and cooperative with fellow employees vendors and guests

Additionalpreferred qualifications:

• Associate or bachelorsDegree

• Prior work experience as a manager

• Prior work experience withanMLA summer center or youth camp

• First Aid certification

• Must hold a valid USDriversLicense as occasional local errands and other non-student transport may berequired(USCentersonly)

Key Position Accountabilities
Pre-Program

• Attend allrequired paid training/induction meetings prior to the start of a session

• Review itineraries and become knowledgeable with all aspects of the program

• Complete any required training sessions/courses as directed

• Review the Center Set-up Guide

• Become familiar with theMLAEasyCenter Management software

• Communicate with the center staffregardingmove-in training and any other pre-program information

Management of the Center

• Helpmaintaina clean organized and professional Center Office

• Review all detailspertaining tothe day-to-day center welfare operations and ensure all program components areproperly plannedand delivered

• Attend all meetings with Group Leaders in support of the Center Director

• Work in conjunction with the Director of Studies to confirm the student attendance in the tuition program

• Attend regular meetings with Campus Partners asrequested which may include Conference Services Dining Services and Public Safety to ensure the program is running smoothly and the needs of our group leaders and student are being met

Welfare & Safeguarding

• Read and understand the MLA Welfare Manual and Staff Handbook and be fully acquainted with our policies for the welfare and protection of students
• Be aware of safeguarding duties including all localstateand federal lawsregardingminors
• Ensure that all MLA and campus policies for the welfare and protection of children are understood by students and adhered to by all staff
• Constantlymonitorstudent and staff safety and welfare addressing any concerns promptly and effectively
• Support the Center Director inestablishingand effectively communicating with staff andguestssite-specific emergency evacuation and preparedness plans
• Address any student or staff concerns keeping a log report to the relevant persons involved and follow up with a record of the outcome
• Ensure that each students culturalreligiousand dietary needs are met and respected
• Act as a Group Leader for individual students if necessary; Duties may include ensuring their welfare be on hand if they need help airport transfers and wake-up calls
• Establish and effectively communicate to staff andguestssite-specific emergency evacuation and preparedness plans
• Maintain 24-hour on call emergencyassistancefor the Center
• Assist Center Director for any Authorized Student Pick-Up requests ensuring proper documentation is received and recorded
• Help students to adjust to life in a new culture and to understand information concerning personal safety
• Liaise with the Medical Doctorregardingany welfare related matters
• Allstaff share the responsibility for safeguarding and promoting the welfare of children and must adhereto andcomply withourSafeguardingPolicy.

Health & Safety

• Oversee the MLA Health and Safety Protocol for thecenter

• Undergo risk assessments of all campus facilities used by ourprogram

• Keep allprogramrisk assessmentsorganizedandup to date

• Be knowledgeable on how to respond and/or escalate on- and off-campus health and safety matters

• Coordinate all student and employee care with the MLA Medical Doctor on site

Company Quality Performance

• Work with the Center Director to ensure that what has been sold to the guests is being provided by the center

• Participate in a comprehensive Center induction to all new guests within 24-hours of arrival

• Follow-up with MLA Activity Staff to verify all guest inquiries are handled promptly and effectively

• Confirm the student and Group Leader handbooks are available and the contents are being adhered to

Program Set-Up

• Participate with the staff in the preparation of the site to include creation of bulletin boards signage itineraries welcome packets and activity programs

• Oversee all MLA campus signage to ensure students can clearly find their way around campus and have access to important phone numbers and emergency information

• Direct the set-up of student rooms where needed by distributing linen arranging furniture and preparing keys

• Collaborate with the Center Administrator to ensure a correct rooming list has been provided to the Centerin accordance withthe Center contract and student needs

• Conduct guest room inspections to verify the rooms are clean and up to the standards of MLA

Administrative Duties

• Help complete the Airport Transfer Check within theMLAEasysoftware to ensure all airport transfers have been booked and confirmed correctly

• Maintainaccuratelists of students medical needs histories and dietary requirements

• Attend regular staff meetings tomaintaingood communicationand positive morale

• Maintain the Master Center Excel file with detailed housing dining and facilities usage

• Assist the Activity Manager with the booking and confirming of extra excursions

• Oversee the maintenance requests by Group Leaders and students and ensure they are communicated and completed by the campus partners

• Administer the collection and distribution of the student passports and security deposits

• Oversee reporting of campus damages and collecting security deposits when necessary

• Participate in the end-of-program staff evaluations and program report

• Provide daily maintenance on the Center Notice Board to ensure accuracy and clear communication

Liaising

• Develop a good business relationship with the college/university to ensure group leader and student needs are met

• Act as the main point of contact to the dining hall ensuring dietary needs of students and staff are taken care of

• Provide support for all direct reports and subordinates when necessary

• Maintain regular communication with the Operations Manager and/or the Head Office

• Use company provided communication channels for all business correspondences including phone (in UKcenters) and company email

• Develop andmaintainopen lines of communication with Group Leaders

• Support MLA Welfare Managers at other centers whenrequired

• Work with vendors to ensure strict student welfare and safety measures are taken

• Assist the Center Director to ensure grievance and disciplinary procedures are adhered to

• Liaise with Director of Studies to ensure all students are present in class and followstandardizedcommunication procedures for absent students

Off-Campus Excursions

• When directed attend off-campus excursions andassistActivity Leaders with supervision of students

• When directed attend the mini breaks tomonitorguest and staff conduct and to support the program when necessary

• Make decisions while on excursionsregardingthe safety and welfare of our guests

• Confirm all meals scheduledoff campusincluded all dietary needs and requests

On-Campus Activities

• Maintain a visible presence at the Center

• Work with the Director of Studies tolocatestudents who are late/absent from the lessons and discover why they were not present; refer students with illness to the Medical Doctor

• Make regular visits to the dining hall during mealtimes to interact with the guests and confirm operations are running smoothly

• Work with dining services to ensure all food is properly labeled and special dietary meals are available for students to meet their specific needs

• Coordinate student birthday celebrations with the MLA staff and Group Leaders

• Serve as the Manager on Duty for all scheduled swimming events

• Maintain a visible presence at the Center

Residence Hall Supervision

• Work with the Night Guardian in ensuring the Centers rules are being upheldregardingthe quiet hours and lights out

• Meet with students who violate the Centers rulesregardingquiet hours and lights out

• Support the Night Guardian in the event any issues arise requiring that more than one person be present; act as the primary manager on call during Night Guardian shifts

Compensation
The Welfare Manager position is classified as exempt and will receive a weekly salary commensuratewith the successful candidates education and experience. The starting salary is $900 per week. The Welfare Manager will also receivea complimentaryroom and full board as part of their compensation package.

MLA Reputation and Code of Conduct

• To actively support MLA in its mission to provide quality learning

• To provide courses that will challenge the students (realizetheir potential) and work together to reach their academic targets and support them

• Tocomply withmanagement requests to follow the guidelines of externalorganizationssuch as British Council ina timelyandaccuratemanner

• To be dressed in a presentable professional way and always start on time and if this is not possible to inform your manager as early as possible

• Develop a good rapport with the students and Group Leaders and avoid absences as much as possible

• There is a specific list of what code of conduct we expect from all staff members in our Staff Handbook

UK EQUALITY ACT 2010
MLA Move Language Ahead is an equal opportunity employer dedicated to excellence through diversity and does not discriminate on the basis of age gender marital status being pregnant or on maternity leave race (including ethnic or national origin nationality andcolor) disability sexual orientation or expression religion beliefs or any other non-job related criteria.

US AFFIRMATIVE ACTION STATEMENT
MLA Move Language Ahead is an Equal Opportunity/Affirmative Action employer dedicated to excellence through diversity and does not discriminate on the basis of age race color religion national origin sex sexual orientation handicap/disability Vietnam-era/disabled veteran status gender identity or expression or any other non-job related criteria.