Event Services Manager (Conrad Singapore Orchard)

EOE/AA/Disabled/Veterans

What are we looking for

An Event Services Manager serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Excellent reading writing and oral proficiency in the English Language

• Flexible with working hours able to work weekends and public holidays when necessary

• Ability to communicate in a second language is beneficial

• Minimum 2 3 years previous catering sales / conference services experience

• Able to work under pressure

• Strong selling and client communication skills

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisuretravellersthe finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

With thousands of hotels in over 100 countries and territories Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience we offer the millions oftravellerswho stay with us every year a welcome they will never addition to our flagship brand Hilton Hotels & Resorts the family of brands includes Waldorf Astoria LXR Conrad Canopy Curio Collection DoubleTree Hilton Garden Inn Hampton and many others.

If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because its with Hilton where we never forget the reason were here: to delight our guests Team Members and owners alike.

The Event Services Manager is in charge of various group and catering (social / corporate / wedding) businesses.

What will I be doing

As the Event Services Manager you will be responsible for performing the following tasks to the highest standards:

• Communicate effectively with the Sales & Catering team members responsible for booking various group and catering businesses as well as all other department staff members who will be involved in carrying out the needs of a group/guests.

• Ensure that all bookings are focused to yield maximum revenue per available function room.

• Response for successful execution of event and customer satisfaction to ensure customer remains loyal and books future business with Conrad Singapore Orchard

• Develop creative and attractive menu presentations for potential clients.

• Maintain an active trace / follow-up system on all personal sales calls and inquiries.

• Finalize all bookings maximizing all revenue potential by upselling in all revenue producing areas while satisfying client needs.

• The ability to act as the liaison between the client and the hotel for all of the clients needs (i.e. Hotel rooms catering & events audio visual food tasting transportation off-site event recommendations).

• Have an excellent knowledge of hotel facilities capacities and dimensions of the hotels function spaces.

• Review all function spaces with the Banquet Manager in regards to any requirements for a function.

• Maintain the policies set forth in the group sales / catering sales contract (i.e. deposits cut off dates attrition rooming list billing instructions).

• Conduct tours of the property with potential and existing clients.

• Provide input for weekly and monthly forecast.

• Coordinate with other departments on the needs of the group which will directly affect the department (i.e. amenities arrival/departure time deliveries).

• Plan and/or attend and/or participate in meetings with various operational departments as well as pre-convention meetings with groups to ensure on the quality of guest satisfaction.

• Achieve a yearly personal sales booking goal

• Listen and comprehend clients need and goals.

• Actively participate in training opportunities

• Maintain a thorough concept of food cost and menu planning

• Respond to all telephone and walk-in inquiries regarding function spaces.

• Comfortably entertain appropriate clients.

Sales Administration

• Answer telephone inquiries and respond according to the Conrads standards

• Maintain an effective plan of correspondence.

• Prepare a monthly booking report and/or any other reports required by the Director of Catering

• To coordinate special events promotions and publicity activities as assigned.

• Review all banquet event orders daily and weekly banquet sheets to ensure accuracy in the content.

• Follow up on deposits made and ensure all payments are cleared after event.

• To update menu and price information when changes happen.

• Maintain all catering files in accordance with established procedures and standards.

• Maintain a friendly caring and helpful attitude with clients as well as other Hotel team members.

• Assist clients in the absence of a catering representative.

• Keep informed as to the daily hotel activities.

• Take ownership of the system.

• Find ways to make event services effort more effective and efficient through utilization of the system.

Generic Skills

• The ability to keep Director of Catering promptly and fully informed of all problems or unusual matters so that prompt corrective actions can be taken where appropriate.

• Maintain a professional appearance at all times and to conduct personal behavior in a mature professional business manner when representing the Hotel or brand.

• To be a sound analyzer and problem solver.

• To be a do-er implementer and action taker.

• Develop and use good business acumen and be a good business operator.

• Possess high level of accuracy and have an eye for detail vigilantly attentive to detail monitor quality and be obsessively service oriented.

• The ability to be versatile flexible show stress management manage criticism and manage conflict effectively.

• Be a team player and have interpersonal sensitivity.

• Be a public ambassador for Conrad Singapore Orchard as well as Hilton Hotels & Resorts

• Respond properly in any Hotel emergency or safety situation.

• Perform other tasks or projects as assigned by Hotel management and staff.

• Provide feedback in a timely professional and constructive manner.

• Ready to support any operational crunch within the Hotel off-site events or Hotel run events.

• Ready to support community initiatives by the Hotel as our contribution to society.

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.