Representative, Guest Services

Job Location:

PRIMARY PURPOSE:

This position is responsible for serving as a customer services / information source and sales agent providing miscellaneous service as herein defined to guests and retailers. This position is the front line position and Simons interaction with its guests; consequently strong sales and customer service skills are essential. This position is a temporary role for 90 days but has the possibility to become a permanent position depending on business needs and performance.

PRINCIPAL RESPONSIBILITIES:

The successful candidates responsibilities will include but not be limited to:

• Responsible for representing Simon to guests by providing high quality efficient friendly and energetic service
• Delivers on all Simon Service initiatives and delivers excellent service to guests
• Serves as Seller function of the Simon Gift Card program and/or other payment products
• Oversees daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Gift Cards and other mall programs
• Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage displays and ensuring that all displayed information is current and relevant
• Ability to respond to guest and retailer inquiries and advise on the appropriate resolution
• Implements and follows all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives
• Ability to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information charity donations
• Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the centers projects and achieve the centers goals
• Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Gift Cards Simon Youth Foundation Blackhawk Retailer Program Gift with Purchase programs and other initiatives
• Responsible for executing on all tourism initiatives (including individual and group tours) VIP Shopper program enrollments and tracking and other programs unique to specific centers
• Maintains confidentiality and follows the code of ethics

MINIMUM QUALIFICATIONS:

• A high school diploma or equivalent
• 1-2 years of customer service or sales background
• The incumbent must be articulate outgoing and present a professional pleasant and courteous appearance at all times
• Must be at least 18 years of age
• Ability to spend 100% of his/her time on their feet when providing services to all internal and external guests
• Ability to effectively perform multiple tasks for up to 5 hours at a time
• Ability to work a flexible schedule including weekdays weeknights weekends and holidays