IT Incident & Problem Manager
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
HUB24 leads the wealth industry as the best provider of integrated platform technology and data solutions. At HUB24 we know the smartest investments start with our are innovative and ambitious and we move fast.
At HUB24 we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape we build a culture that supports our team members to have a real impact on our business and the success of our customers.
HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB)
THE HUB24 STORY
We think creatively and were not constrained by traditional thinking or barriers to success. Were led by experts realists with ideas grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change and are committed to empowering better financial futures for more Australians.
Benefits and Life at HUB24
Learn more about our employee benefits HERE.
Job Summary:
Hub24s IT Incident & Problem Manager owns and leads Incident and Problem Management across the HUB24 platform.The role is accountable for controlling major incidents end-to-end bringing technical and business teams together under pressure driving resolution and ensuring clear communication throughout. Sitting outside the day-to-day support structure this role acts as the single point of leadership during incidents.
Responsibilities:
Major Incident Management
Own and lead all Major Incidents across HUB24 systems
Take immediate control when incidents occur establishing bridges and directing activity
Drive resolution by coordinating technical teams vendors and stakeholders
Ensure accurate and timely communication throughout the incident lifecycle
Communication & Control
Act as the central authority and source of truth during incidents
Quickly assess and communicate impact risk status and next steps
Ensure teams understand their roles and expectations during incidents
Problem Management & Prevention
Lead post-incident reviews and root cause analysis
Own problem records and corrective actions through to closure
Analyse trends to reduce repeat incidents and platform risk
Scope & Focus
90% HUB24 platform and systems incidents
10% cyber-related incidents (unauthorised access data breaches patching)
Requirements:
23 years in an Incident Manager Problem Manager or Delivery Manager role
10 years working in IT (support service delivery or ITSM)
Proven experience leading Major Incident bridges
Financial services experience advantageous
Required Skills & Capabilities
Strong Incident and Problem Management expertise
Understanding of IT systems and dependencies
Excellent written and verbal communication skills
Confident decision-maker under pressure
Personal Attributes
Calm authoritative and credible in high-pressure situations
Comfortable being the centre of attention during incidents
Natural uniter who brings people together and drives outcomes
Qualifications (Preferred)
ITIL Foundation (v3 or v4) or equivalent experience
The Recruitment Process
Acknowledgement email once your application has been submitted.
Our Talent team will start reviewing your application. If unsuccessful you will be notified.
If your application progresses to the next stage our Talent team will be in touch to discuss your alignment with the role.
If youre a person with an impairment or disability this is an opportunity to share with us any accessibility requirements that you may have for the role.
Should you require any accommodations to the recruitment process please email and one of our team will contact you.
Interviews can happen virtually or face-to-face with the hiring manager or other members of the broader team. Depending on the role there may be more than two interviews.
Communication of outcomes to successful and unsuccessful candidates and feedback provided.
*As part of our process a police check will be conducted on all successful candidates*. Further details on our HUB24 Group Recruitment Privacy Collection noticecan be found here.
2024 CircleBackInitiative Employer we commit to respond to every applicant.
Endorsed by WORK180 we are proud to be recognised as an employer of choice for women.
We have been nominated and placed on theBOSS Best Places to work list.
Seek Star Awards 2024 - Nominated as a finalist for theBest Employer Brand Initiative
HUB24 is an equal opportunity employer.We are committed to creating an inclusive environment where diverse perspectives are valued and every individual is treated with respect. We welcome applications from people of all backgrounds including Aboriginal and Torres Strait Islander peoples people with disabilities people from culturally and linguistically diverse communities and people of all gender identities and sexual orientations. If you require adjustments to the recruitment process or have accessibility requirements please let us know were here to support you
Required Experience:
Manager
Key Skills
- Computer Hardware
- IT Experience
- IT Management
- Network Installation
- Vendor Management
- Computer Networking
- Microsoft Windows Server
- Windows
- IT Service Management
- ITIL
- SAN
- Network Architecture
