Operations Communication & Content Analyst

Operations Communication & Content Analyst

Join us in our mission to transform the way people shop and eat where impact innovation and growth drives everything we do. Our Commercial team sits at the centre of Deliveroos marketplaceshaping how we serve restaurants grocers and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies we take on big challenges that move the business forward. If you thrive in fast-paced commercial environments and want to influence the future of a global brandthis is the team for you.

Were looking for an Operations Communication & Content Analyst to join our Brussels this role youll sit at the intersection of operational execution and data-driven decision-making ensuring that our communications to riders in Belgium are accurate compliant and continuously improved through insights.

Get to know our Operations team what drives us how we work and what you can expect.

What Youll Be Doing

Youll be joining the Operations team. You will work closely with local stakeholders and Central Rider Communications teams to deliver operational and regulatory messages managing the full campaign lifecycle for the Belgian market.

Heres what your day-to-day might look like:

• End-to-End Campaign Execution: Own the setup testing and launch of rider communications across email in-app and web platforms using CRM tools (Braze).

• Audience Segmentation: Set up and validate complex audience segments ensuring all mandatory approval and documentation processes are followed with zero errors.

• Compliance & Coordination: Partner with Legal Policy and Central CRM teams to ensure all communications meet strict regulatory requirements and tax-related standards.

• Performance Analysis: Track and analyse engagement metrics to identify trends risks and opportunities within the rider lifecycle (activation retention and reactivation).

• Stakeholder Management: Act as the proactive link between local and central teams providing visibility on timelines blockers and documentation of campaign outcomes.

What Youll Need to Thrive

Essential

• Trilingual Fluency: Excellent written and verbal communication skills in English French and Dutch.

• CRM & Technical Skills: Significant experience with CRM tools (ideally Braze) and proficiency in data tools like Google Sheets and Looker.

• Analytical Foundation: Strong ability to work with data to assess campaign performance and support high-stakes operational decisions.

• Meticulous Accuracy: High attention to detail with a proven ability to follow structured processes within strict compliance frameworks.

• Organisational Strength: Proven ability to manage multiple priorities and regulatory deadlines in a fast-paced high-responsibility environment.

Nice to Have

• Previous experience specifically in rider or courier operations within the gig economy.

• Experience managing tax-related or authority-driven communication initiatives.

Why Join Us At Deliveroo youll do work that matters solving real-world problems in a three-sided marketplace thats constantly evolving. Were food lovers problem solvers community builders and more brought together by a shared drive to make things better. Working here you can expect to:

Make a visible impact every day

Your work directly improves experiences for customers partners and riders.

Learn fast in an entrepreneurial environment

Work close to the market with autonomy pace and real responsibility.

Build a career not just a role

Stretch yourself develop new skills and grow as the business evolves.

Deliver together in an inclusive culture

Collaborative values-driven teams that support how you work best.

Ways of Working

This role is based in our Brussels office with a hybrid model requiring at least 3 days per week on-site.

We aim to create a fair process that lets your skills shineour interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash bringing together teams with even greater reach scale and ambition. Depending on your role you may collaborate with teammates systems and leaders across DoorDash and Wolt. Together were unlocking new possibilities as one global team.

Diversity Equity and Inclusion At Deliveroo we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger more creative and better at what we do. Were committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age gender ethnicity disability sexual orientation gender identity socio-economic background religion or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles or if you require any reasonable adjustments during the recruitment process please contact our recruitment team at and well be happy to help ensure you have a fair and equitable experience.

If youre excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious supportive teams wed love to hear from you!

Required Experience:

IC