Data Center Operations Lead

Job Responsibilities

• Oversee the day-to-day operations of data centres ensuring operational stability availability and performance. Manage resources effectively to support 24x7 operations and ensure proper shift coverage.
• Utilize advanced knowledge in performance metrics technical problem resolution risk management architecture design and business processes to enhance operational efficiency.
• Implement and oversee monitoring systems to detect anomalies and address issues promptly. Lead incident problem and change management processes to ensure swift resolution and minimal impact on operations.
• Conduct data analysis to drive meaningful improvements leveraging expertise in Data Center technologies network concepts and physical IT infrastructure.
• Foster top talent and promote a culture of excellence through exceptional coaching abilities while effectively communicating strategic direction to deliver technology solutions.
• Prioritize customer experience by reviewing feedback hosting forums and focus groups and driving team performance through recruitment performance reviews and collaboration.
• Collaborate with peers to identify and implement best practices ensuring a stable operating environment and managing priority incidents effectively.
• Manage relationships with third-party vendors and stakeholders ensuring effective collaboration and communication.
• Implement ITIL control processes empower teams with a positive attitude and represent technology operations during audits with strong analytical and decision-making skills.
• Lead cross-functional teams and maintain audit readiness with a proven risk management track record and media handling expertise.
• Oversee staffing recruitment and support enterprise-class hardware deployments demonstrating leadership in 24x7 operational support teams.

Required qualifications capabilities and skills

• BS/BA degree or equivalent experience with advanced knowledge in performance metrics technical problem resolution risk management architecture design and business processes.
• Strong background in Data Center technologies network concepts and physical IT infrastructure with experience in data analysis for driving meaningful improvements.
• Exceptional coaching and leadership abilities to foster talent promote a culture of excellence and drive strategic direction and team performance.
• Expertise in prioritizing customer experience conducting feedback reviews and collaborating with peers to identify best practices and elevate recommendations.
• Strong understanding of Incident Problem & Change Management processes ITIL control implementation and process improvement opportunities.
• Proven track record in risk management media handling staffing recruitment and supporting enterprise-class hardware deployments in 24x7 operational support teams
• Extensive knowledge in structured cabling cable management and testing tools.
• Extensive knowledge in physical racking and stacking of servers and network devices.
• Experience in replacing components in servers and network devices.
• Demonstrates exceptional attention to detail.
• Demonstrates emotional intelligence in interactions with others.