Lead Consultant – Dynamics 365 Technical Developer

Ready to build the future with AI

At Genpact wedontjust keep up with technologywe set the pace. AI and digital innovation are redefining industries andwereleading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of howwerescaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving innovation-driven environment love building and deployingcutting-edgeAI solutions and want to push the boundaries ofwhatspossible this is your moment.

Inviting applications for the roleLeadConsultantDynamics 365 Technical Developer

We are seeking an experiencedDynamics 365 Technical Developerto provideL2/L3 support system administration and DevOpsservices for Microsoft Dynamics 365 Finance & Operations (F&O) and related components. The role requires a strong understanding ofERP technical architectureAzure DevOps pipelinessystem performance monitoring andenvironment managementacross DEV UAT and PROD instances.

This position involves working closely with functional consultants solution architects and client IT teams to ensuresystem stability performance optimization and continuous deliverywithin a managed services framework.

Responsibilities

Technical Support (L2/L3)

• Provide advanced technical troubleshooting and resolution for issues escalated from L1 and functional teams.

• Diagnose and resolve issues inX code integrations data entities batch jobs and system performance.

• Performroot cause analysis (RCA)for recurring incidents and implement permanent fixes.

• Manage andmaintainintegrations with external systems (via Data Management Framework Azure Logic Apps Power Automate APIs etc.).

2. System Administration & Environment Management

• Coordinate withMicrosoftfor service requests and environment-related activities.

• Monitorbatchjobs alerts system performance metrics and database health.

• Handleuser access management security roles and audit compliance activities.

3. DevOps & Release Management

• Design implement andmaintainAzure DevOps CI/CD pipelinesfor build deploy and release automation.

• Managecode branching merge and version controlin Azure DevOps repositories.

• Coordinate build validations and code deployments across multiple environments (DEV UAT PROD).

• Ensureadherence to release governance quality gates and deployment documentation.

4. Continuous Improvement & Optimization

• Work onperformance tuningcode refactoring anddata cleanup activities.

• Collaborate with functional teams to implement system enhancements and automation solutions.

• Identifyopportunities for optimization usingPower Platform (Power Automate Power Apps)and Azure services.

Qualifications weseekinyou !

Minimum Qualifications:

• Strongexperience as aTechnical DeveloperorTechnical Support EngineerinDynamics 365 Finance & Operations (or AX 2012).

• StrongexpertiseinX development extensions AOT data entities andintegrations.

• Hands-on experience withAzure DevOps (Pipelines Repos Boards)andD365 LCS environment management.

• Good knowledge ofD365 System AdministrationBatch job monitoringUser and Role management andDatabase performance checks.

• Understanding ofdata migrationLogic Apps middlewarePower Platform integrations andAPI-based connectivity.

• Experience inCI/CD pipeline setup and release automationfor Dynamics 365.

• Familiarity withSQL Server Azure Cloud Services and Application Insights.

• Strong problem-solving and analytical skills with a focus on incident prevention and system reliability.

Preferred Qualifications:

• Microsoft Certified:Dynamics 365 Finance & Operations Apps Developer Associate.

• Experience inManaged Services or AMS modelfor global ERP environments.

• Exposure toPower BIFabric orAzure Data Lake integrations.

• Basic scripting knowledge inPowerShellorPythonfor automation.

Soft Skills:

• Strong communicationand coordination skills with multi-functional and client teams.

• Ability to work in a24x7 support environment(on-call rotation may apply).

• Proactive mindset with ownership of incident resolution and improvement initiatives.

• Strong documentation discipline and adherence to support SLAs and ITIL practices.

Education:

• Bachelors degree in Computer Science Information Systems or related field (or equivalent experience)preferred.

Why join Genpact

Lead AI-first transformation Build and scale AI solutions that redefine industries

Make an impact Drive change for global enterprises and solve business challenges that matter

Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills

Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace

Committed to ethical AI Work in an environment where governance transparency and security are at the core of everythingwe build

Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Letsbuild tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to racecolor religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicantsare not required topay toparticipatein our hiring process in any other way. Examples of suchscamsincludepurchasinga starter kit paying to apply orpurchasingequipment or training.