ICQA Area Manager, ICQA Area Manager
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Do you aim to have a dynamic impact on the world
Do you want to go beyond whats possible
Are you up for creating solutions and solving tomorrows problems today
Then we have the opportunity for you!
Were seeking a competent efficient ICQA Area Manager to take ownership of our Fulfilment Centre Inventory Control and Quality Assurance. Our Fulfilment Centres sit at the heart of Amazons rapidly growing Operations network: theyre where we manage our fast-moving each Fulfilment Centre our teams stow deliveries pick products package them up and ship them out: each of these groups have played their part in taking us where we are today.
These Fulfilment Centres are fast-paced and high reward environments where adherence to policies and procedures is key. So well need the right type of leader to ensure that we deliver as reliably as ever to our customers while making sure our teams deliver on performance and quality of service.
Your role and responsibilities:
- Ensure KPIs are reviewed on a daily weekly or monthly basis and perform control and quality analysis on any behaviours/processes that could impact on inventory integrity
- Gain expertise in key Fulfilment Centre process paths as well as exception handling; well need you to ensure that process discipline is adhered to across all shifts and departments
- Measurement of quality and inventory integrity and accuracy while providing quality assurance feedback to the Operations management team
- Liaise with Area Managers and Operations Managers to aid the communication of all policies related to process discipline
- Coordinate inventory control maintenance and random counts in accordance with network count strategies ensuring compliance and consistency with SOX
- Plan for and identify root causes of inventory deviation via cause and effect analysis
- Review and analyse customer complaints and any defect data followed by development of corresponding action plans to reduce future incidents
- Lead and supervise a team of Area Managers (front-line supervisors) as well as hourly associates in Inventory Control / Quality Assurance operations within the Fulfilment Centre
- Be responsible for the overall direction coordination and evaluation of the Fulfilment Centres operation
- Carry out supervisory responsibilities in accordance with our policies and procedures including:Interviewing and training Fulfilment Centre employees
- Assuming full accountability for setting and meeting of operational goals
- Strategic planning and forecasting alongside assigning and directing work
- Appraising performance of team members
- Rewarding and disciplining employees as well as developing Area Managers
- Drive process improvements and team members ability to keep pace with our rapid growth while motivating others and reducing employee turnover
- Collaborate with all department managers to identify and understand key projects initiatives and system enhancements
- Work with Loss Prevention teams to establish influence and adhere to Loss Prevention policies and procedures
- Participate in network-wide Fulfilment & Operations-focused quality initiatives.
- Previous Inventory Control and Quality Assurance Management experience
- You possess excellent verbal and written communications skills (Italian and English);
- You have a demonstrated solid proficiency in time management skills alongside confidence in organising vast amounts of data
- Must be a resilient focused problem solver and self-starter with the ability to multi-task and prioritize in a complex occasionally ambiguous environment
- Proven ability to influence with varying levels of seniority within an organisation
- Fluent user of the entire MS Office suite especially Excel; MS Access experience is a plus
- Previous supervisory experience in a distribution or manufacturing environment
- Strong understanding of finance and accounting functions with a grasp of how inventory and accounts relate to each other
- Strong commitment to employee development as well as an exceptional level of dedication motivation and intelligence
- Candidates must be flexible to work shifts including weekends
- Italian and English (fluent) are required
- Degree in Engineering Operations or related field is a plus.
- Strong analytical abilities including proficient mathematical and data analysis skills
- Youre APICS certified
- Youre ideally able to swiftly pick up new software systems and data analysis tools
- Experience with Six Sigma methodologies and techniques.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Do you want to go beyond whats possible
Are you up for creating solutions and solving tomorrows problems today
Then we have the opportunity for you!
Were seeking a competent efficient ICQA Area Manager to take ownership of our Fulfilment Centre Inventory Control and Quality Assurance. Our Fulfilment Centres sit at the heart of Amazons rapidly growing Operations network: theyre where we manage our fast-moving each Fulfilment Centre our teams stow deliveries pick products package them up and ship them out: each of these groups have played their part in taking us where we are today.
These Fulfilment Centres are fast-paced and high reward environments where adherence to policies and procedures is key. So well need the right type of leader to ensure that we deliver as reliably as ever to our customers while making sure our teams deliver on performance and quality of service.
Your role and responsibilities:
- Ensure KPIs are reviewed on a daily weekly or monthly basis and perform control and quality analysis on any behaviours/processes that could impact on inventory integrity
- Gain expertise in key Fulfilment Centre process paths as well as exception handling; well need you to ensure that process discipline is adhered to across all shifts and departments
- Measurement of quality and inventory integrity and accuracy while providing quality assurance feedback to the Operations management team
- Liaise with Area Managers and Operations Managers to aid the communication of all policies related to process discipline
- Coordinate inventory control maintenance and random counts in accordance with network count strategies ensuring compliance and consistency with SOX
- Plan for and identify root causes of inventory deviation via cause and effect analysis
- Review and analyse customer complaints and any defect data followed by development of corresponding action plans to reduce future incidents
- Lead and supervise a team of Area Managers (front-line supervisors) as well as hourly associates in Inventory Control / Quality Assurance operations within the Fulfilment Centre
- Be responsible for the overall direction coordination and evaluation of the Fulfilment Centres operation
- Carry out supervisory responsibilities in accordance with our policies and procedures including:
- Assuming full accountability for setting and meeting of operational goals
- Strategic planning and forecasting alongside assigning and directing work
- Appraising performance of team members
- Rewarding and disciplining employees as well as developing Area Managers
- Collaborate with all department managers to identify and understand key projects initiatives and system enhancements
- Work with Loss Prevention teams to establish influence and adhere to Loss Prevention policies and procedures
- Participate in network-wide Fulfilment & Operations-focused quality initiatives.
- Previous Inventory Control and Quality Assurance Management experience
- You possess excellent verbal and written communications skills (Italian and English);
- You have a demonstrated solid proficiency in time management skills alongside confidence in organising vast amounts of data
- Must be a resilient focused problem solver and self-starter with the ability to multi-task and prioritize in a complex occasionally ambiguous environment
- Proven ability to influence with varying levels of seniority within an organisation
- Fluent user of the entire MS Office suite especially Excel; MS Access experience is a plus
- Previous supervisory experience in a distribution or manufacturing environment
- Strong understanding of finance and accounting functions with a grasp of how inventory and accounts relate to each other
- Strong commitment to employee development as well as an exceptional level of dedication motivation and intelligence
- Candidates must be flexible to work shifts including weekends
- Italian and English (fluent) are required
- Degree in Engineering Operations or related field is a plus.
- Strong analytical abilities including proficient mathematical and data analysis skills
- Youre APICS certified
- Youre ideally able to swiftly pick up new software systems and data analysis tools
- Experience with Six Sigma methodologies and techniques.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- Sales Experience
- Direct Sales
- retail Experience
- Hospitality Experience
- Management Experience
- Process Improvement
- Outside Sales
- Team Management
- Kaizen
- Leadership Experience
- Public Speaking
- Supervising Experience
About Company
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