Senior Director IGEL Community
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Job Location:
Fort Lauderdale, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description
THE ROLE:
TheSenior Director IGEL Community is responsible for building nurturing and growing a vibrant global community centered around IGEL OS endpoint optimization and EUC (End-User Computing) technologies. This role serves as a connector between IGEL users partners influencers and internal teams driving engagement knowledge sharing advocacy and continuous improvement.
The ideal candidate is an enthusiastic community builder with strong communication skills EUC knowledge and a passion for helping customers succeed.
Due to compliance and tax reporting reasons this position is open to candidates living in the following states: AR AZ CA CT DC DE FL GA IA IL IN MA MD MI MO NC NJ NY OH OR PA TX UT SC VA WA and WI
TASKS AND RESPONSIBILITIES:
Community Engagement & Leadership
Serve as the primary point of contact for the IGEL Community across platforms (forums Slack social media events).
Foster an inclusive positive and helpful environment for members.
Facilitate discussions Q&A and problem-solving among customers and partners.
Encourage participation collaboration and peer-to-peer support.
Content & Knowledge Sharing
Create and curate high-value community content (posts tutorials videos blogs newsletters).
Organize webinars community meetups virtual events and AMAs.
Support the creation of technical guides FAQ documents and knowledge base articles.
Advocacy & Relationship Management
Build relationships with IGEL advocates influencers EUC experts and technology partners.
Identify and support champions who can help represent IGEL in the broader EUC ecosystem.
Collect and communicate user feedback to internal teams (Product Support Marketing).
Program & Operational Management
Drive community growth metrics engagement levels and program adoption.
Maintain community guidelines onboarding materials and governance.
Manage recognition programs rewards and member spotlights (e.g. IGEL Technology Professional (ITP) program).
Track analytics and provide regular reports on community health.
Events & Collaboration
Support IGEL events such as Now & Next partner conferences and webinars.
Represent the community at industry events roundtables and online forums.
Collaborate cross-functionally with Marketing Product Sales and Support.
EXPERIENCE AND QUALIFICATIONS:
Success Indicators
Growth in active community membership.
High engagement rates across platforms.
Increased customer satisfaction and advocacy.
Strong relationships with power users ITPs and partners.
Positive feedback from internal stakeholders and community members.
WE OFFER:
Additionalinformation:
Please click here to access theinformationaccordingtoart.13dataprotectionregulation(DSGVO)forapplicants
THE ROLE:
TheSenior Director IGEL Community is responsible for building nurturing and growing a vibrant global community centered around IGEL OS endpoint optimization and EUC (End-User Computing) technologies. This role serves as a connector between IGEL users partners influencers and internal teams driving engagement knowledge sharing advocacy and continuous improvement.
The ideal candidate is an enthusiastic community builder with strong communication skills EUC knowledge and a passion for helping customers succeed.
Due to compliance and tax reporting reasons this position is open to candidates living in the following states: AR AZ CA CT DC DE FL GA IA IL IN MA MD MI MO NC NJ NY OH OR PA TX UT SC VA WA and WI
TASKS AND RESPONSIBILITIES:
Community Engagement & Leadership
Serve as the primary point of contact for the IGEL Community across platforms (forums Slack social media events).
Foster an inclusive positive and helpful environment for members.
Facilitate discussions Q&A and problem-solving among customers and partners.
Encourage participation collaboration and peer-to-peer support.
Content & Knowledge Sharing
Create and curate high-value community content (posts tutorials videos blogs newsletters).
Organize webinars community meetups virtual events and AMAs.
Support the creation of technical guides FAQ documents and knowledge base articles.
Advocacy & Relationship Management
Build relationships with IGEL advocates influencers EUC experts and technology partners.
Identify and support champions who can help represent IGEL in the broader EUC ecosystem.
Collect and communicate user feedback to internal teams (Product Support Marketing).
Program & Operational Management
Drive community growth metrics engagement levels and program adoption.
Maintain community guidelines onboarding materials and governance.
Manage recognition programs rewards and member spotlights (e.g. IGEL Technology Professional (ITP) program).
Track analytics and provide regular reports on community health.
Events & Collaboration
Support IGEL events such as Now & Next partner conferences and webinars.
Represent the community at industry events roundtables and online forums.
Collaborate cross-functionally with Marketing Product Sales and Support.
EXPERIENCE AND QUALIFICATIONS:
- 5 years of experience in community management evangelism developer advocacy or similar roles within technology or IT-focused organizations.
- Strong working knowledge of enterprise IT platforms endpoint management cloud services and modern IT infrastructure with an understanding of security implications and best practices.
- Familiarity with core IT security concepts such as Zero Trust identity and access management (IAM) secure access device security and risk reduction.
- Exceptional communication skillswritten verbal and interpersonalwith the ability to explain technical and security topics to both technical and non-technical audiences.
- Experience creating technical or security-adjacent content running webinars moderating forums or hosting online communities.
- Proven ability to manage multiple initiatives projects and communication channels in fast-paced environments.
- Self-motivated empathetic and passionate about enabling IT and security professionals to succeed.
- Exposure to endpoint security secure access technologies cloud security or compliance-driven IT environments.
- Background in technical support system administration security operations DevOps or technical marketing.
- Familiarity with community and collaboration tools such as Slack Discord Reddit community analytics platforms and CMS tools.
- Event hosting public speaking or panel moderation experience particularly in technical or security-oriented contexts.
- Knowledge of community-building frameworks and best practices especially for highly technical or security-conscious audiences.
Success Indicators
Growth in active community membership.
High engagement rates across platforms.
Increased customer satisfaction and advocacy.
Strong relationships with power users ITPs and partners.
Positive feedback from internal stakeholders and community members.
WE OFFER:
- Health dental vision and prescription benefits (employee premiums covered by IGEL)
- 11 company-paid holidays per year
- 18-22 days of PTO per year (18 days in year 1 20 days starting in year 2 and 22 days after 5 years of service)
- Sick time of 10 days per year with rollover of unused days
- 401(k) plan with 100% company match
- Paid maternity and paternity leave
- Monthly home office allowance
- Remote working opportunities and flexible working times so you can combine your demanding work with your personal goals
- Employee Assistance Program (EAP) and Financial Wellness tool
- Company-paid life insurance policy long-term disability (LTD) and short-term disability (STD) coverage
- Wellbeing apps including Rightway Headspace and Wellhub
- Training and development opportunities to advance your career
- Presidents Club for the highest performing salespeople and overachievers
- An amazing culture powered by a workplace run on trust empowerment and feedback with a positive inspiring working atmosphere
- A highly motivated team that is already looking forward to your support in developing strategies and achieving common goals together with you!
Additionalinformation:
Please click here to access theinformationaccordingtoart.13dataprotectionregulation(DSGVO)forapplicants
Requirements
Required Experience:
Exec
Key Skills
About Company
IGEL Technology is a German software company that develops IGEL OS, a secure Linux-based endpoint operating system designed to simplify and harden access to cloud workspaces, virtual desktops, and remote applications for enterprises.
