Tech Helpdesk (MF)

Aix-en-Provence - France

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Within the Office IT team the Tech Helpdesk plays a key role in ensuring smooth day-to-day IT operations by providing first- and second-level support to both French- and English-speaking users. The role contributes to the management of the IT equipment lifecycle supports the maintenance of the campus IT infrastructure and participates in the continuous improvement of internal tools and processes.

This position is ideal for an IT professional looking to develop hands-on technical skills in a dynamic user-facing environment.

MISSIONS

User Support & Assistance

Provide daily technical support to end users (hardware software and basic network issues)
Diagnose incidents investigate root causes and propose appropriate solutions
Ensure clear professional written and verbal communication with users
Escalate complex issues when necessary and follow up until resolution

IT Asset & Inventory Management

Manage and track IT equipment for a small office environment (laptops peripherals accessories)
Prepare deploy and maintain user workstations (Windows and Apple environments)
Ensure proper documentation of assets and interventions

Operations Monitoring & Reporting

Process and monitor daily IT reports and tickets
Maintain accurate documentation of procedures incidents and solutions
Report activities incidents and improvement opportunities to the IT manager

Infrastructure Projects & Continuous Improvement

Contribute to the maintenance and optimization of the campus IT infrastructure
Participate in IT projects tool evolutions and system upgrades
Support project deployment and production rollout
Collaborate with external service providers and internal stakeholders

Qualifications :

Good working knowledge of operating systems: Windows 10 & 11 and Apple environments
Basic to intermediate experience with Active Directory Exchange and Office 365
Understanding of Microsoft command-line tools
Fundamental knowledge of networking concepts and tools (TCP/IP VPN Ping Traceroute FTP SNMP Telnet)
Ability to document solutions and procedures clearly
Proficiency in technical English (written and spoken)
French proficiency required for daily user support
Strong service and user-oriented mindset
Analytical thinking and problem-solving abilities
Curiosity and willingness to learn and grow technically
Good organizational skills and attention to detail
Ability to work collaboratively within a team and with external partners

Additional Information :

Youll Love Joining Us

Our HQ in the South of France offers an exceptional environment natural cultural and digital on a modern and eco-responsible campus.
Prefer flexibility We offer full remote work for selected Digital roles and a hybrid model for all other positions with 3 mandatory on-site days per week plus 4 fully remote weeks per year.

Put meaning back into your work and join a unique ecosystem that connects worlds often far apart: business sports education and social impact through projects like Ecole des XV Provence Rugby VP Green Les Tremplins and Chez Pierre.

Forget your gym subscription! Access our large on-site fitness center morning noon and night or challenge your colleagues to a padel match on our private court.

Live to the rhythm of Voyage Privés signature mix of business and fun: Company Breaks Carnival Annual Convention meetups and talks plus free tickets to every Provence Rugby home match and live music nights at the Dalida Institute.

And because travel is in our DNA : enjoy up to 20% off our exclusive getaway offers.

Join us and make your next career move a journey worth taking.

Remote Work :

Employment Type :

Full-time

Within the Office IT team the Tech Helpdesk plays a key role in ensuring smooth day-to-day IT operations by providing first- and second-level support to both French- and English-speaking users. The role contributes to the management of the IT equipment lifecycle supports the maintenance of the campu...

This position is ideal for an IT professional looking to develop hands-on technical skills in a dynamic user-facing environment.

MISSIONS

User Support & Assistance

Provide daily technical support to end users (hardware software and basic network issues)
Diagnose incidents investigate root causes and propose appropriate solutions
Ensure clear professional written and verbal communication with users
Escalate complex issues when necessary and follow up until resolution

IT Asset & Inventory Management

Manage and track IT equipment for a small office environment (laptops peripherals accessories)
Prepare deploy and maintain user workstations (Windows and Apple environments)
Ensure proper documentation of assets and interventions

Operations Monitoring & Reporting

Process and monitor daily IT reports and tickets
Maintain accurate documentation of procedures incidents and solutions
Report activities incidents and improvement opportunities to the IT manager

Infrastructure Projects & Continuous Improvement

Contribute to the maintenance and optimization of the campus IT infrastructure
Participate in IT projects tool evolutions and system upgrades
Support project deployment and production rollout
Collaborate with external service providers and internal stakeholders

Qualifications :

Good working knowledge of operating systems: Windows 10 & 11 and Apple environments
Basic to intermediate experience with Active Directory Exchange and Office 365
Understanding of Microsoft command-line tools
Fundamental knowledge of networking concepts and tools (TCP/IP VPN Ping Traceroute FTP SNMP Telnet)
Ability to document solutions and procedures clearly
Proficiency in technical English (written and spoken)
French proficiency required for daily user support
Strong service and user-oriented mindset
Analytical thinking and problem-solving abilities
Curiosity and willingness to learn and grow technically
Good organizational skills and attention to detail
Ability to work collaboratively within a team and with external partners

Additional Information :

Youll Love Joining Us

Forget your gym subscription! Access our large on-site fitness center morning noon and night or challenge your colleagues to a padel match on our private court.

And because travel is in our DNA : enjoy up to 20% off our exclusive getaway offers.

Join us and make your next career move a journey worth taking.

Remote Work :

Employment Type :

Full-time

Key Skills

Computer Hardware
Mac Os
Active Directory
VMware
ConnectWise
HP Service Manager
Microsoft Windows Server
Mobile Devices
Windows
Help Desk
Operating Systems
Remedy

Apply Now

About Company

Voyage Privé

Qui sommes-nous ?Aventure entrepreneuriale lancée en France en 2006, Voyage Privé est le leader européen de la vente éphémère de voyage en ligne et le 1er groupe indépendant d’E-Tourisme en Europe.Ce qui nous anime au quotidien ? Faire voyager nos 56 millions de Membres en leur propos ... View more

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