Computer Hardware Technician
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Job Location:
New London County, CT - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Position: Computer Hardware Technician
Location: Groton/New London CT 06340
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Onsite
Shift: 2nd Shift (3:00 pm - 11 pm)
Job Description:
- 1-3 year computer support experience basic hardware and software skills.
- Good work ethic good organizational skills
- As a Field Engineer 3 you will perform activities associated with installing diagnosing maintaining and servicing computer-related products including but not limited to desktop & laptop computers printers network devices standard software and low-end servers at customer sites and/or depot locations.
- This is a journeyman position for the typical desk side support technician.
- You will be directed by Help Desk Service Desk or script using standard methods techniques and tools.
- You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
- Your assignments will range in complexity from troubleshooting and repair to more difficult device repair including reloading and re-imaging of PCs/laptops and installing and optimizing HW/SW networking products
Job Responsibilities:
- Computer hardware set up basic hardware and software troubleshooting stills
- Provides support for software hardware and networking support for desktops laptops and servers.
- Provides maintenance and support on legacy products. Supports Core server products.
- Performs disk replacement on enterprise storage products
- Installs and maintains PCs and associated software networks servers and peripherals
- Supports network products from operational and maintenance perspectives
- Performs installs moves adds and changes as required
- Tests and certifies PCs networks servers and client approved applications
- Provides follow-up on problems or escalation.
- Maintains a high degree of professionalism in actions demeanor and dress.
- Ensures customer satisfaction throughout the service delivery transaction.
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Additional Information :
Communication will be via Teams and Outlook. Meetings are conducted remotely as this is a face-to-face role. New agents need to get used to using is their feet and their mouth because theyre going to be walking around talking to folks face to face. Will need to be able to manage an iPad manage a checkout system and manage a like root-based map system. Its not exactly all pen and paper. Someone does need to be able to use a cursory level of technology to succeed in the role. Training will be provided for first week.
Remote Work :
No
Employment Type :
Contract
Key Skills
- Computer Hardware
- IT Experience
- Problem Management
- Software Deployment
- Test Cases
- Windows
- Asset Management
- SCCM
- ServiceNow
- Software Testing
- System Administration
- Troubleshooting
About Company
Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our clients who is a global information technology company that provides high-performance and industry-focused solutions inte ... View more
