IT Help Desk
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Your future mission within the application support team:
- Ensure the efficient processing of all incoming requests (telephone e-mails etc.) from internal or external customers and partners in full compliance with quality control security and confidentiality standards and procedures.
- Guarantee a high-quality customer relationship and contribute to its continuous improvement (customer care and satisfaction) notably by promptly escalating any signs of dissatisfaction.
- Ensure strict adherence to professional secrecy particularly concerning data confidentiality.
Contribute to continuous efficiency improvement by:
- Participating in the dissemination of best practices and knowledge-sharing initiatives.
- Ensuring the reporting of malfunctions anomalies and incidents.
- Being proactive and suggesting opportunities for process and organizational improvements.
- Contributing to the updating of procedures and operating guidelines.
Qualifications :
- Knowledge of customer complaints questions and problems management techniques as well as call taking management
- Ability to collaborate/work in a team adaptability and be results-oriented
- Putting into practice customer relationship techniques rigor and resilience
- Use of management and decision-making tools
- French as a mother tongue / fluent
- Good command of computer tools
Remote Work :
No
Employment Type :
Full-time
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Inetum is a European leader in digital services. Inetums team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetums solutions aim at contributing to its clients performance and innovation as well ... View more
