Logistics Coordinator((Network Management Center) 2nd shift
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
The Network Management Center (NMC) offers account support services that focus on all aspects of our customers business. The NMC delivers exceptional customer service at every turn. This includes transportation connectivity and performance analysis. Our team skilled in data analysis and communication works to ensure data is meticulously clean organized and ready for deployment by using dashboards. This approach is aimed at driving continuous improvement and operational excellence.
This Agent position in 2nd shift (13:00hrs to 23:00hrs / Monday to Friday) is for a role in Expeditors Network Management Center Team. Provides support for a number of Expeditors largest customers in the aviation automotive pharmaceutical retail and technology industries. The team provides oversight of critical logistics shipments aircraft on ground shipments and other specialized logistics service offerings such as monitoring temperature-controlled shipments. Works with a wide variety of customers service providers and district operations internationally to deliver transportation visibility to our customers with exceptional customer service. Your main responsibility will be to become a subject matter expert for each of your customers and to ensure we are executing at the highest levels of service for our customers.
To be successful in this role you must have strong interpersonal skills. You will be responsible and accountable for delivering exceptional customer service across all your accounts. The role will mainly entail : tracking and tracing customer shipments bookings critical shipment oversight and proactive communication with Expeditors districts and service providers to ensure that customers are provided with timely and accurate information.
Major Duties and Responsibilities
- Promotes company culture ensuring a positive workplace environment
- Provides quality customer service answering customer enquiries handling customer complaints while managing any form of escalation
- Have a sense of urgency mindset to ensure customer expectations and service requests are answered timely and accurately
- Central point of contact of our customers service requests providing reporting visibility and leading calls to ensure customers are updated on the status of their shipments
- Coordinate with Expeditors districts to gather information on customer shipments and ensure communicated back to customers
Qualifications :
Desired Qualifications
- High School Diploma
- Proficiency with Microsoft products or knowledge of data tools visualization scripting (e.g. Office Suite SharePoint Power BI SQL Tableau Python)
- Ability to present and communicate your work to diverse audiences including but not limited to stakeholders team members and decision-makers
- Fluent in English and Spanish (If applying in Mexico)
- One year of customer service experience
- One year of logistics related experience
- Qualifications in supply chain management or logistics
- IATA/FIATA
Additional Information :
Expeditors offers excellent benefits:
- IMSS & Vacation - according to Mexico Federal Labor Law
- Medical insurance
- Life insurance
- Basic needs vouchers
- Employee Stock Purchase Plan (NYSE:EXPD)
- Paid overtime
- Training and Personnel Development Program
- Aguinaldo - above the legal requirement
- Utilidades-Profit bonus
Relocation will not be provided.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Crisis Management
- Restaurant Experience
- Customer Service
- Computer Skills
- Interviewing
- Math
- Warehouse Experience
- Sterile Processing
- Warehouse Management System
- Leadership Experience
- Supervising Experience
- Manufacturing
About Company
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 ... View more
