Lobby Lounge General Manager

Why work for Fairmont Pacific Rim

• Be part of a progressive hotel that embraces the culture and vibrancy of one of Canadas most beautiful cities Vancouver proudly recognized as a Great Place to Work and the first hotel in North America to achieve Single-Use Plastic Free Certification
• A competitive salary starting from $95000.00 per annum
• Complimentary work meals through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program offering 50% off at participating dining destinations in Vancouver Victoria and Whistler
• TransLink monthly pass reimbursement program
• Extensive benefits package including health paramedical dental vision life and disability insurance (eligibility requirements apply)
• Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
• A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
• Opportunities to participate in sustainability charity and community engagement initiatives
• Access to world-class training leadership programs and career development opportunities across a global hospitality network
• Be part of a dynamic diverse team in a stunning luxury environment where no two days are the same
• Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties
• The chance to create meaningful experiences for both guests and colleagues making a lasting impact on culture and performance
• Distinctly West Coast the hotel delivers unique guest experiences through creativity artistry and elevated hospitality while remaining at the forefront of art music and fashion programming in the city

What you will be doing:

• Provide full ownership of the Lobby Lounge operation including service delivery financial performance brand execution and guest experience
• Lead mentor train and develop the Lobby Lounge team to deliver a flawless meaningful and authentic luxury experience in a personal and engaging manner
• Act as a visible leader on the floor engaging with guests and proactively elevating personalized experiences
• Develop and manage budgets forecasts labor plans payroll accuracy and cost controls ensuring productivity and profitability targets are achieved
• Implement effective cost control measures across food beverage labor and operating expenses by identifying efficiencies and maximizing resources
• Drive guest satisfaction by analyzing feedback trends and performance metrics implementing continuous improvement strategies
• Lead all recruitment onboarding training performance management succession planning and colleague development including ongoing feedback performance reviews and career pathing
• Champion colleague engagement initiatives and action planning based on engagement survey results and colleague feedback
• Oversee inventory management operating par levels purchasing and beverage controls
• Partner with Culinary and Beverage teams on menu development food tastings cocktail and wine list creation product quality and innovation
• Strategize and execute new products service offerings upsell opportunities promotions and programming
• Ensure all aspects of the outlet atmosphere meet brand standards including cleanliness maintenance music and entertainment
• Collaborate with Marketing and PR on brand storytelling promotions and positioning
• Ensure full compliance with health & safety food safety liquor licensing and brand standards including regular audits
• Monitor the competitive landscape and market trends to maintain a best-in-class Lobby Lounge experience
• Host and lead monthly departmental meetings covering hotel objectives guest satisfaction financial results colleague engagement health & safety recognition sustainability and brand standards
• Other duties assigned

Qualifications :

Your experience and skills include:

• Minimum 2 years experience at Lobby Lounge or Bar General Manager level (or equivalent) operating with full performance accountability of a successful brand operated restaurant
• Ability to work effectively and collaboratively in a demanding multi-cultural diverse environment within required deadlines
• Proven ability to build and maintain strong relationships with stakeholders
• Proven ability to analyze data and trends create strategies for improvement and take risks
• Excellent interpersonal and communications skills
• Highly organized and ability to work well under pressure with competing priorities and deadlines
• Flexibility and ability to adapt to changing priorities
• Vision and ability to lead and motivate others
• Ability to create and promote a fun working environment
• Proficient with Micros Avero and MS Office or similar an asset

Additional Information :

Your team and working environment:

If you thrive in a setting where no two shifts are the same enjoy being part of the citys social pulse and take pride in representing a MICHELIN Guiderecommended lounge youll feel right at home with the Lobby Lounge & RawBar team.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit  what you love care for the world dare to challenge the status quo! #BELIMITLESS #GREATPLACETOWORK

Remote Work :

No

Employment Type :

Full-time