Front Office Shift Leader
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
You are the beginning of an exceptional guest experience: you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
How does your working day look like
- At the reception youll make sure that guests arent just contented but enthusiastic
- Youll always keep your cool even when all the guests turn up to check in at the same time
- Youll get everything ready for the shift and round it off with the Front Office fully cleaned up
- You are the reference for the other colleagues during the shift: you inspire motivate and give tips to the team in order to give the best service to guests keeping a positive environment among colleagues
- You make sure that the checklist is correctly fulfilled and assign tasks to the team
- You constantly collaborate with the Front Office Manager to report episodes inform about the possible issues and improve the guest experience
What is in it for you:
In 3-4 bullet points showcase the benefits and perks of working at the property
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
Qualifications :
What you will be doing:
- Knowledge of procedures and the related systems
- Consistently offer exceptional friendly and engaging service
- Recommend property facilities and assist guests with information and special requests
Your personality counts:
- Guest focused personality is essential
- Youve gained professional experience or completed a course of training in the hotel business and can speak English fluently
- You can inspire your fellow staff just as you can inspire your guests.
- You know your way around town and always have tips for partying up your sleeve
- Youre not just bringing your abilities but also your character
Informazioni aggiuntive :
- Experience is an asset
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities
- Fluency in English additional languages are a plus
- Available to work shifts and weekends
- we dont offer staff accommodation
Whats in it for you
- Get to know our 25hours hotels and stay for free for a maximum of 10 nights per years as an employer
- Canteen
- Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
- Benefit from great offers from our numerous cooperation partners
- Be part of our hilarious staff parties and much more
Remote Work :
No
Employment Type :
Full-time
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About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
