PBX Operator-OC
Share
Job Location:
Las Vegas, NV - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Provide accurate yet friendly service to the guests potential guest and internal team
members using the communication network. Knowledge of all reports and telecom
equipment
Answer incoming calls on console and accurately direct calls to appropriate
extensions/parties.
Greet and respond to guests requests in a friendly courteous manner.
Maintain a complete knowledge of emergency procedures.
Receive and log all emergency calls and direct to security and/or facility
maintenance departments.
Deliver exceptional customer service by professionally receiving and responding to
inbound calls for internal & external guest for multiple properties.
Effective knowledge of English language both verbal and written speaking in a
clear and professional manner
Provide informed knowledge of Boyd Gaming properties events promotions the
city and key personnel routing calls to the appropriate administrative extension
guest room department or sister property.
Ability to multitask prioritize and complete tasks while responding attentively to our
guest requests or complaints.
Maintain working knowledge of all applicable computer programs and all telecom
equipment.
Maintain working knowledge of all emergency procedures. Ability to make sound
decisions while coordinating and prioritizing with security and key personnel during
high priority situations i.e. bomb threat/fire/robbery/medical.
Maintain working knowledge of all guest services i.e. paging messaging wakeups
DNDs VIPs and NRG. and reports.
Coordinate equipment repairs and technical issues with on-site technician.
Knowledge of how to report and track inventory and other duties as assigned.
Maintain status board and keep all logs and computer files updated.
Work as team player in an environment that was founded on working smart and
building relationships with guest and your team members.
Qualifications :
One (1) year of experience in telephone switchboard multi-line phone system
and/or customer service preferred bilingual a plus.
Must be able to sit for entire shift.
Operate Meridian switchboard.
Basic knowledge of Microsoft Word Excel LMS HMS HOTSOS & Open Table &
Self-Serve.
Ability to Type operate printers beepers cellular phones and two-way radios.
Operate HMS system/build and distribute broadcast and distribution
Announcements.
Operate all related Northern Telecom equipment (Telecommunication automatic
wake-up machine
Operate & understand SDD call accounting system call costing dialing patterns &
reporting.
Professional appearance.
Follow confidentiality procedure.
Additional Information :
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Forklift
- Calipers
- Basic Math
- Heavy Equipment Operation
- Math
- Packaging
- Mechanical Knowledge
- Paving
- Fireworks
- Clamp Truck
- Excavator
- Manufacturing
About Company
Boyd Gaming Corporation Boyd Gaming is one of the nations leading casino entertainment companies. But were so much more a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philo ... View more
